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Tsitsi Takawira

@tsitsitakawira

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Detail-oriented AFC Operations Analyst with expertise in financial crime prevention.

Poland

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What I'm looking for

I am seeking a role that allows me to leverage my skills in financial crime prevention, with opportunities for growth in a collaborative environment.

I am a dedicated AFC Operations Analyst with a strong background in Transaction Monitoring, AML Compliance, and Fraud Risk Analysis. My experience includes investigating flagged transactions and high-risk payments, ensuring regulatory compliance with BaFin, FATF, and EU AML directives. I excel in detecting financial crime risks and conducting thorough KYC verifications, which are crucial in today's dynamic financial landscape.

Currently, I work at Contact Sterling (Trade Republic) in Warsaw, where I analyze transaction behaviors to identify fraud trends and mitigate risks effectively. My role involves collaborating with legal and risk departments to escalate critical fraud cases, ensuring that all operations align with regulatory standards. I am passionate about leveraging my expertise to enhance financial crime prevention strategies within a fintech or banking environment.

Experience

Work history, roles, and key accomplishments

Current

AFC Operations Analyst & KYC Specialist

Current

Contact Sterling (Trade Republic)

Jan 2024 - Present (1 year 5 months)

Detail-oriented AFC Operations Analyst with expertise in Transaction Monitoring, AML Compliance, and KYC Verification. Investigates flagged transactions and analyzes transaction behavior to detect financial crime trends. Ensures regulatory compliance and prepares Suspicious Activity Reports (SARs). Collaborates with risk and compliance teams to escalate critical fraud cases.

Transaction Monitoring AML KYC Fraud Detection Risk Assessment Regulatory Compliance Suspicious Activity Reports Financial Crime

Customer Support Representative

Foundever Group

Jan 2023 - Jan 2024 (1 year)

Provided email and ticketing support for Trade Republic customers, addressing onboarding inquiries and resolving account setup issues. Verified customer documentation for KYC compliance and assisted in navigating the onboarding process, ensuring a smooth customer experience.

Customer Support KYC Onboarding Problem Solving Customer Satisfaction Process Improvement

KYC / Customer Due Diligence Specialist

Kwese TV, Econet Wireless Elevate Program

Jan 2018 - Feb 2018 (1 month)

Managed high volumes of inbound and outbound calls, addressing customer queries and ensuring compliance with AML regulations. Analyzed customer documents for onboarding and contributed to high levels of customer satisfaction through effective problem-solving.

AML Customer Service Fraud Detection Risk Management Problem Solving Compliance

Education

Degrees, certifications, and relevant coursework

Warsaw University of Business

Customer Support

2022 - 2025

Customer Support Representative - Provide email and ticketing support for Trade Republic customers, addressing onboarding inquiries and resolving issues related to account setup. Expertise - Verify customer documentation to ensure compliance with KYC (Know Your Customer) and regulatory requirements.

Foundever Group

Bachelor of Business Management, Business Management

2023 - 2024

Kwese TV, Econet Wireless Elevate Program

Customer Service

2017 - 2018

Out Bound Contractor - Managed high volumes of inbound and outbound calls, addressing customer queries and providing tailored solutions. Ensured compliance with BaFin, FATF, and EU AML laws.