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Tbibi Imed

@tbibiimed

Entry-level Data Analyst skilled in Excel, SQL, and data visualization. Passionate about turning data into actionable insights.

Greece
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What I'm looking for

A collaborative remote environment where I can apply data analysis skills, learn from experienced teams, and help turn data into actionable insights.

Entry-level Data Analyst with a strong foundation in Python, SQL, and data visualization, supported by IBM-certified training. Experienced in analyzing business systems, troubleshooting technical issues, and working with cross-functional teams. Transitioning from IT support into data analytics, bringing strong problem-solving skills, attention to detail, and a data-driven mindset.

Experience

Work history, roles, and key accomplishments

Teleperformance logoTE
Current

Customer Expert II

May 2021 - Present (5 years 1 month)

• Analyzed recurring technical issues to improve resolution efficiency
• Used structured problem-solving to diagnose software/hardware issues
• Collaborated with teams to improve system performance and user experience
• Handled large volumes of customer data while maintaining accuracy

Education

Degrees, certifications, and relevant coursework

IT

Institut Supérieur de Gestion - Tunis

Master's Degree, Computer Science applied to Management

2007 - 2011

Completed a Master's degree in Computer Science applied to Management, combining technical and management coursework relevant to CRM and IT support.

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