Tbibi Imed

I am a technically skilled, customer-focused IT support and CRM professional with over 4 years of experience delivering remote technical support and managing CRM lifecycles. I diagnose hardware and software issues, guide users through troubleshooting, and ensure rapid, satisfactory resolutions.

I have administered CRM platforms through implementation, maintenance, and upgrades while collaborating with cross-functional teams to meet business and technical goals. I have supervised and mentored teams, planned and monitored tasks, and communicated effectively with management to align project objectives.

I bring strong multitasking, time management, communication, and problem-solving abilities, and I am fluent in French, English, and Arabic. I seek roles where I can apply my technical troubleshooting, CRM administration, and customer service experience to improve system operations and client satisfaction.