Pamela Shoko

Collected and recorded daily sales and transaction data using POS systems to support accurate end-of-shift reporting. Monitored inventory movement and guest orders and collaborated with kitchen and bar teams to resolve service discrepancies efficiently.

Processed and reconciled daily transactions with POS systems, ensuring consistency across shift reports. Tracked food and beverage sales to identify upselling opportunities and investigated order discrepancies with bar and kitchen teams using root-cause thinking.

Supported pre-opening operational documentation, including menu databases, allergen records, and service protocol guides. Operated POS systems for accurate order entry, payment processing, and daily reconciliation while ensuring setup and service delivery met presentation benchmarks.

Managed multi-table service with real-time order tracking via POS systems and monitored guest preferences to maintain satisfaction. Documented service observations and guest feedback to support post-event performance reviews during large-scale events.

Handled high-volume cash and card transactions with daily end-of-shift balancing accuracy. Analyzed guest preferences and sales patterns to make food and beverage recommendations, and trained new team members on POS use and service procedures.

Managed front counter service and cashier operations while maintaining accurate transaction records. Assisted with inventory tracking, promoted daily specials, and resolved customer complaints to support sales performance and operational accuracy.

Currently pursuing a Bachelor of Business Administration (BBA) through University of the People remotely.

Earned a Foundation Certificate in Accounting, building core accounting fundamentals relevant to business and reporting.

Completed Microsoft Excel: Beginner to Advanced (CPD accredited) training, strengthening proficiency in Excel for analytics and reporting.