Open to opportunities

Jean Farrugia

@jeanfarrugia

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Tech-driven student passionate about bridging technology and business.

Malta

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What I'm looking for

I am looking for a role that allows me to apply my tech skills in a business context, fostering growth and innovation.

I am a tech-driven and business-oriented student currently pursuing a Diploma in IT and Computing. My foundational knowledge spans IT security, networking, automation, and process optimization. I possess strong analytical and problem-solving skills, complemented by a continuous learning mindset that allows me to adapt in dynamic environments.

Throughout my work experience, I have managed accounts receivable, streamlined record-keeping, and automated document uploads, significantly improving operational efficiency. My roles have honed my customer service skills, where I consistently achieved high satisfaction rates while managing complex inquiries. I am eager to leverage my skills in a challenging role that bridges technology and business.

Experience

Work history, roles, and key accomplishments

Current

Credit Control Clerk

Current

Simonds Farsons Cisk PLC

Sep 2023 - Present (2 years 9 months)

Managed accounts receivable, ensuring timely payments and resolving customer queries. Successfully digitalized archived invoices and compiled client data for monitoring systems.

Accounts Receivable Customer Service Digitalization Problem Solving Financial Reporting Client Management Microsoft Office Suite Process Optimization

Barista

Starbucks Reserve - Debar Ltd

Jun 2023 - May 2024 (11 months)

Delivered excellent customer service in a fast-paced environment, managed cash handling, and maintained cleanliness and quality control standards.

Customer Service Quality Control Time Management Teamwork Communication Problem Solving

Call Centre Agent

Centrecom Limited

Feb 2024 - May 2024 (3 months)

Handled high-volume customer inquiries, achieving high accuracy in call quality and first-contact resolution while maintaining professional communication.

Customer Service Communication Multitasking Problem Solving Documentation

Credit Control and Administration Clerk

M. Demajo (Services) Ltd

May 2024 - Sep 2023 (-1 years 4 months)

Conducted debt collection and maintained records for efficient tracking. Assisted in financial reporting and automated document uploads to improve access to files.

Debt Collection Financial Reporting Automation Administrative Support Microsoft Office Suite Data Management Process Improvement