Jean Farrugia
@jeanfarrugia
Tech-driven student passionate about bridging technology and business.
What I'm looking for
I am a tech-driven and business-oriented student currently pursuing a Diploma in IT and Computing. My foundational knowledge spans IT security, networking, automation, and process optimization. I possess strong analytical and problem-solving skills, complemented by a continuous learning mindset that allows me to adapt in dynamic environments.
Throughout my work experience, I have managed accounts receivable, streamlined record-keeping, and automated document uploads, significantly improving operational efficiency. My roles have honed my customer service skills, where I consistently achieved high satisfaction rates while managing complex inquiries. I am eager to leverage my skills in a challenging role that bridges technology and business.
Experience
Work history, roles, and key accomplishments
Credit Control Clerk
Simonds Farsons Cisk PLC
Sep 2023 - Present (1 year 9 months)
Managed accounts receivable, ensuring timely payments and resolving customer queries. Successfully digitalized archived invoices and compiled client data for monitoring systems.
Barista
Starbucks Reserve - Debar Ltd
Jun 2023 - May 2024 (11 months)
Delivered excellent customer service in a fast-paced environment, managed cash handling, and maintained cleanliness and quality control standards.
Call Centre Agent
Centrecom Limited
Feb 2024 - May 2024 (3 months)
Handled high-volume customer inquiries, achieving high accuracy in call quality and first-contact resolution while maintaining professional communication.
Credit Control and Administration Clerk
M. Demajo (Services) Ltd
May 2024 - Sep 2023 (-1 years 4 months)
Conducted debt collection and maintained records for efficient tracking. Assisted in financial reporting and automated document uploads to improve access to files.
Office Clerk (Summer Position)
Mimcol - Malta Investment Management Company Limited
Jul 2022 - Sep 2022 (2 months)
Performed clerical and administrative duties, managed documentation, and assisted in data entry to ensure smooth office operations.
Education
Degrees, certifications, and relevant coursework
Jean hasn't added their education
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