Open to opportunities

Pamela McGrath

@pamelamcgrath

Customer Service Representative focused on personalized resolutions, accurate documentation, and cross-functional collaboration for customer success.

United States

Message

What I'm looking for

I want to be part of a team that encourages personal and professional growth, while helping contribute to the company’s success and growth.

I’m a Customer Service Representative who builds trust by answering incoming communications, resolving inquiries, and exceeding customer expectations with a personalized experience.

In my most recent role as a Georgia - Remote Customer Service Representative with TTEC Holdings, Inc, I kept customer documentation profiles updated and ensured data integrity, while collaborating with cross-functional teams to address customer needs.

Before that, as a Client and Agent Communications Specialist at Primerica Financial Services, I serviced agents and clients across multiple departments—including underwriting, administration, billing, and end of term—while providing accurate information using call scripts within specified time frames.

Earlier in my career, I supported recruiting operations and call volume as a Recruiter Customer Service at KLM Marketing Company, and I led a preschool program as a Preschool Lead Teacher at Treehouse Academy, strengthening my approach to communication, structure, and guidance.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Ttec Holdings, Inc

Jun 2021 - Jun 2026 (5 years)

Answered incoming customer communications, finding resolutions and updating customer documentation to ensure data integrity. Collaborated with cross-functional teams to address customer needs and exceeded customer expectations with personalized service.

Customer Service Time Management CRM Software Customer Documentation Data Integrity Cross Functional Collaboration

Client and Agent Communications Specialist

Primerica Financial Services

Aug 2011 - Oct 2019 (8 years 2 months)

Served agents and clients across multiple departments including customer service, underwriting, administration, billing, and end-of-term. Provided accurate information using call scripts, assisted agents with approval paperwork, and enforced service center policies, procedures, and quality assurance measures.

Customer Service Time Management CRM Software Policy Compliance Quality Assurance Billing Support

Preschool Lead Teacher

Treehouse Academy

Jan 2008 - Jun 2010 (2 years 5 months)

Provided a safe, developmentally appropriate preschool program aligned with Georgia legislation, policies, and procedures. Used games, storytelling, and activities to support language and vocabulary development, social skills, and basic science and math concepts.

Language Development

Recruiter Customer Service

Klm Marketing Company

Apr 2004 - Jun 2006 (2 years 2 months)

Acted as the liaison for out-of-state hiring, drafting job descriptions, outlining required skills, and supporting initial interviews. Screened resumes, maintained hiring records for U.S. Equal Employment Opportunity Commission compliance, managed daily call logs, and supported call/email projects and training.

Customer Service Time Management