Martha Belcher
@marthabelcher
I deliver customer service, dispatch coordination, and early childhood care with 18+ years of experience.
What I'm looking for
I've supported customers across banking, clinical projects, food service, and logistics, including customer care work at First Citizens Bank and client communications at PAREXEL International.
I've scheduled routes and dispatched drivers for Gainey Contracting and Just Press One, handling customer questions, service requests, inbound and outbound calls, and daily order schedules. I also supported staff scheduling, training, hiring, and safe operations as an Arby's Assistant Manager and daycare instructor.
Today, I create safe, stimulating environments for infants at Kindercare Learning Center and partner with parents on consistent feeding and sleep schedules. As a volunteer Marketing Director for Matrix Ministries International, I help maintain enrollment, plan camp activities, and supervise staff.
Experience
Work history, roles, and key accomplishments
Infant Class Instructor
Kindercare Learning Center
Sep 2025 - Present (1 year)
Maintained a safe and stimulating environment for infants. Partnered with parents to establish consistent feeding and sleep schedules.
Marketing Director
Matrix Ministries International
Jan 2010 - Present (16 years 8 months)
Executed marketing plans to maintain desired enrollment. Maintained a safe environment, prepared reports, and developed daily camp activity schedules.
Infant Class Instructor
Little Learners Daycare Center
Mar 2023 - Sep 2025 (2 years 6 months)
Supervised, organized, motivated, and assisted with hiring, scheduling, and evaluating staff. Maintained a safe learning environment and ensured accuracy of enrollment paperwork.
Cashier
Biscuitville
Dec 2019 - Mar 2020 (3 months)
Assisted customers with orders for dine-in or catering events. Maintained store cleanliness and stocked supplies.
Dispatching / Recruiter
Gainey Contracting
Jan 2018 - Nov 2019 (1 year 10 months)
Scheduled routes for drivers for order pickups and drop-offs. Secured government contracts and handled inbound/outbound calls for logistical accounts.
Remote Dispatcher
Just Press One
Dec 2016 - Dec 2017 (1 year)
Prepared daily order and route schedules, consulted driver notes and prior orders. Scheduled and dispatched drivers, equipment, and service vehicles to appropriate locations.
Customer Care Specialist I & II
First Citizens Bank
Oct 2013 - Sep 2016 (2 years 11 months)
Answered all incoming inquiries and resolved problems for customers concerning all bank services. Performed customer service activities such as check orders, account maintenance, and address changes.
Assistant Manager
Arby's Restaurant Group
Dec 2012 - Dec 2014 (2 years)
Created weekly schedules to meet business needs while maintaining financial responsibility. Ensured safety and security standards, maintained cleanliness, and trained new employees.
Customer Service Representative
RTI International (Greene Resources)
Apr 2012 - Jun 2012 (2 months)
Conducted phone interviews for the CDC in accordance with policies. Handled incoming/outgoing calls, emails, database use, and processing of mail and faxes.
Customer Service Representative
PAREXEL International
Jan 2008 - Dec 2011 (3 years 11 months)
Represented third-party clients on clinical-related projects via inbound and outbound telecommunications. Maintained quality and productivity standards and assisted in training new hires.
Education
Degrees, certifications, and relevant coursework
Person Community College
Early Childhood Education
Pursuing coursework in Early Childhood Education.
Durham Technical Community College
Attended Durham Technical Community College.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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