Open to opportunities

Pamela Hodge

@pamelahodge

I support secure enterprise operations through investigations, controlled change, endpoint management, and operational reporting.

United States

Message

What I'm looking for

I'm looking for a security operations or technical analyst role where I can support investigations, secure change management, endpoint and identity operations, documentation, and security reporting.

At Opensity Solutions, I managed enterprise production and sandbox environments, controlled software changes, maintained access controls, and documented post-implementation findings to reduce operational risk.

I've also supported IT operations, virtualization, migrations, mobility, and help desk initiatives across client environments. My work combines Microsoft security and identity tooling, endpoint administration, vulnerability workflow support, Power BI reporting, and evidence-based documentation for regulated enterprise settings.

Experience

Work history, roles, and key accomplishments

Senior Analyst

Opensity Solutions

May 2016 - Feb 2026 (9 years 9 months)

Managed enterprise post-implementation lifecycle for production and sandbox environments, ensuring system health through controlled change control and validation. Produced technical documentation and collaborated with cross-functional teams to resolve issues and support compliance.

Change Management Technical Documentation Microsoft 365 Active Directory ServiceNow Asana Power BI PowerShell

Networking/Virtualization Intern

HJG Consulting Group

Aug 2015 - Nov 2019 (4 years 3 months)

Provided troubleshooting and configuration support for virtual infrastructure network environments. Installed and configured VMware components to support stable enterprise virtual operations.

VMWare Troubleshooting

Technical Consultant/Help Desk Analyst/Project Coordinator

DBI Staffing

Nov 2011 - May 2016 (4 years 6 months)

Delivered help desk services and supported IT projects across client environments. Coordinated timelines and resources for migrations and provided on-site support and training.

Help Desk Project Coordination Migration Lotus Notes Outlook Technical Support

IT Helpdesk Manager

Unique Advantage

Jun 2011 - Aug 2012 (1 year 2 months)

Delivered IT support for faculty and staff at the University of Pennsylvania's Wharton School. Installed and maintained software and hardware while producing support documentation.

IT Support Hardware installation Software Configuration Documentation