Open to opportunities

Heath Bratcher

@heathbratcher

Message

Experienced IT security and systems leader focused on operational excellence.

United States

Message

What I'm looking for

I seek a collaborative IT team role with responsibility for security operations, incident management, and opportunities to mentor and grow into broader operations leadership.

I am an experienced IT security and systems leader with an MBA and a strong operational focus. I lead security operations, incident management, and Active Directory administration while producing actionable reporting for IT leadership.

In my current role as a Security Systems Analyst II, I remediate day-to-day security issues, run security scans, create SOPs, manage security requests, and serve as an escalation point and acting incident manager.

Previously I supervised a service desk team, managed knowledgebase and third-tier escalations, and acted as a liaison across IT departments. I also worked as a Server Administrator supporting Windows servers, hardware installations, virtual machines, and 24/7 call center operations.

I combine technical hands-on skills with management experience and project management capabilities, and I seek to join a collaborative team where I can both share expertise and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Security Systems Analyst II

Current

Prosperity Bank

Apr 2025 - Present (10 months)

Remediated day-to-day security operations, ran security scans for new servers, acted as incident manager and escalation point, and created SOPs and weekly security reports for IT leadership.

Security Operations Incident Management Active Directory SOP Development Reporting Endpoint Protection

Systems Service Desk Supervisor

Prosperity Bank

May 2021 - Mar 2025 (3 years 10 months)

Supervised a nine-person service desk staff, managed the knowledgebase, served as third-tier escalation and acting incident manager, and coordinated cross-departmental IT communication and projects.

Team Leadership Service Desk Management Incident Management Escalations Project Management ITIL

Server Administrator II

Texas Tech University Operations Division

Oct 2019 - May 2021 (1 year 7 months)

Installed and configured Windows servers, maintained virtual machines and Active Directory, supported 24/7 call center and divisional technical needs, and assisted with security for backnet systems.

Windows Server Active Directory Virtualization Systems Administration Security Support