Open to opportunities

Pallavi Narang

@pallavinarang1

BFSI recruitment Team Manager and Sales & Marketing leader driving end-to-end hiring, client delivery, and measurable growth.

India

Message

What I'm looking for

I’m looking for a respectable position where my skills, knowledge, marketing strategies, and business development ideas produce strong results and support the organization’s growth.

I currently work as a Team Manager – BFSI at Crescendo Global, where I lead and manage a high-performing recruitment team for Banking, Financial Services & Insurance clients across mid to senior-level roles. I own end-to-end recruitment—client engagement, requirement understanding, sourcing strategy, screening, interviewing, offer management, and closures—while serving as the primary point of contact for key clients and stakeholders.

I also bring deep commercial experience as a Sales & Marketing Manager, handling incoming calls, consulting walk-ins for hair & skin, educating clients on procedures, and converting them to results. I manage daily social media branding, website traffic, Google Ads updates, SEO-aligned content work, and reporting—always aligning execution with sales targets and goal-setting strategies.

Earlier in my career, I advanced through roles including Team Leader and Sales Manager at AK CLINICS PVT LTD and Senior Sales Manager at Aleo International PVT LTD, where I crafted sales plans, generated leads PAN India, trained teams, delegated day-to-day execution, and tracked performance through reports and forecasts. Through every role, I focus on mentoring, improving closure ratios/TAT, strengthening customer relationships, and building a high-accountability, results-driven team culture.

Experience

Work history, roles, and key accomplishments

Current

Team Manager - BFSI

Current

Crescendo Global

Oct 2025 - Present (8 months)

Led and managed a recruitment team supporting BFSI clients for mid-to-senior hiring, owning the full recruiting lifecycle from client engagement to closures. Acted as the primary client point of contact, coached team members, and monitored KPIs to improve TAT and candidate quality.

BFSI Recruitment Team Management Stakeholder Management Client Engagement Offer Management KPI Tracking Process Optimization

Current

Sales & Marketing Manager

Current

Profile Forte

Oct 2023 - Present (2 years 8 months)

Handled inbound calls and walk-in consultations, educating hair and skin clients on procedures and converting leads into sales. Managed training for new employees, coordinated digital and offline marketing activities (social media, website, Google Ads), and drove reporting to achieve sales targets.

Sales Consulting Website Traffic Monitoring Google Ads Management Content Writing Marketing Reporting Sales Strategy

Senior Sales Manager

Aleo International Pvt Ltd

Mar 2023 - Sep 2023 (6 months)

Built and justified sales plans to upper management while overseeing daily team activities and full-cycle sales performance. Generated PAN-India leads, opened new B2B/B2C counters, managed shipments and dispatch coordination, and handled domestic and international client calls.

Sales Planning Lead Generation Team Management International Client Handling Customer Account Management Operational Efficiency Sales Forecasting

Sales Manager

AK Clinics Pvt Ltd

Feb 2022 - Mar 2023 (1 year 1 month)

Managed day-to-day sales operations, including backend sales and inbound call handling across three branches. Supported surgeon-focused sales by booking surgeries and managing high-priority patients, while coaching the team to achieve organizational goals and conversion targets.

Healthcare Sales Sales Team Leadership Inbound Calls Territory Management

Team Leader

AK Clinics Pvt Ltd

Mar 2019 - Jan 2022 (2 years 10 months)

Led day-to-day team operations and drove growth by managing both team and personal sales targets. Handled domestic and international patient calls, managed recruitment and coaching of sales representatives, designed sales timelines and strategic plans, and reported revenue and expense forecasts to management.

Sales Leadership Customer Relationship Management Sales Planning Performance Monitoring Sales Reporting

Counselor

AK Clinics Pvt Ltd

Sep 2017 - Feb 2019 (1 year 5 months)

Counseled patients to choose clinic surgeries or hair transplant services, managing high volumes of inbound and outbound calls. Followed call scripts, researched patient needs, handled domestic and international callers, and maintained call records in the call center database while upselling relevant products.

Patient Counseling Call Center Operations Outbound Calling Upselling Lead Qualification

Sales Executive

Kochar Info Tech

Jan 2016 - Jan 2017 (1 year)

Worked on IndiaMART inbound sales, handling high-volume calling and generating leads for product sales. Managed approximately 250 calls per day in a 12-hour shift and supported lead conversion through structured inbound processes.

Lead Generation Sales Execution Product Sales Call Handling Lead Qualification Customer Engagement