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pallavi agrawal

@pallaviagrawal

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Senior operations leader driving scalable Trust & Safety and Responsible AI programs.

United States

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What I'm looking for

I’m seeking senior roles in Trust & Safety or Responsible AI where I can lead scaled operations, drive ethical program launches, optimize global workforce resources, and mentor cross-functional teams in a data-driven, impact-focused environment.

I am a senior operations leader with deep experience in Trust & Safety, Responsible AI, and scaled global operations, having driven program management and process improvements across Google’s extended workforce. I’ve led large cross-functional efforts, standardized operational metrics, and delivered measurable cost and efficiency gains while supporting hundreds of product launches.

My approach blends strategic planning, data-driven decision-making, and ethical stewardship—prioritizing fairness, neutrality, child safety, and customer experience. I mentor teams, optimize resources, and implement automation and monitoring to reduce risk and improve key KPIs, backed by 40+ internal recognitions.

Experience

Work history, roles, and key accomplishments

Current

Scaled Testing Lead, Responsible AI

Current

Google

Nov 2024 - Present (10 months)

Owned and optimized the launch intake program and infrastructure for Responsible AI testing within Trust & Safety, driving scalable automation and implementation of fairness, neutrality, and child-safety protocols across products.

Responsible AI Implementation Test Automation Trust & Safety Policy Launches Program Management Scalability

Scaled Operations Lead, Trust & Safety

Google

Sep 2020 - Nov 2024 (4 years 2 months)

Managed GenAI safety workflows and scaled extended workforce operations, reallocating over 600 xWF personnel to realize $10M+ in cost optimization and defining 30+ operational metrics for global measurement.

GenAI Safety Workforce Planning Cost Optimization Process Improvement Trust & Safety

Strategist, Ads Trust & Safety

Google

Mar 2016 - Sep 2020 (4 years 6 months)

Led strategic business and operational projects to launch new ad product features, established operational standards for xWF workflows, and partnered on resource optimization and budget planning.

Program Strategy Ad Operations XWF Standards Stakeholder Management Budgeting

Senior Business Analyst

Dell International Services

Jun 2014 - Feb 2016 (1 year 8 months)

Optimized Dell.com financials and customer experience across global markets by designing and executing cross-device A/B tests that informed product and UX improvements.

A B Testing Web Analytics Customer Experience SQL Data Analysis Experimentation

Software Engineer

Cybage Software

Jul 2010 - Mar 2012 (1 year 8 months)

Developed and maintained client-server and web applications using ASP.Net, C#, SQL Server, HTML and JavaScript to deliver enterprise software solutions.