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Chengez Khan

@chengezkhan

Operations Team Lead at WIPRO LIMITED who improved productivity by 20% and quality by 15% across Trust & Safety operations.

India

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What I'm looking for

I'm seeking a Content Moderation, Trust & Safety, or AI Operations leadership role, with a focus on team and delivery operations.

At WIPRO LIMITED, I led a team of 21 associates and improved productivity by 20% and quality by 15% through process improvements, coaching, and performance action plans. I also supported AI data operations and RLHF projects focused on improving LLM alignment.

At COGNIZANT, I supported daily operations as a Senior Process Executive / Acting SME, trained and supported 50+ new hires, and created SOPs and process documentation. Process and knowledge improvements reduced AHT by approximately 25 seconds and process errors by 20%.

At RANDSTAD INDIA PRIVATE LIMITED, I worked on Google Maps operations, including Ground Truth, World Maps, and Report Map Issue (RMI). I built foundational experience in online content and data operations and process compliance.

Experience

Work history, roles, and key accomplishments

Operations Team Lead

Wipro Limited

May 2020 - Dec 2025 (5 years 7 months)

Led a team of 21 associates, managing day-to-day operations, workforce planning, and performance tracking. Improved productivity by 20% and quality by 15% through coaching and process improvements.

Team Leadership Workforce Planning Performance Management Coaching Quality Management Process Improvement KPI Management SLA Management Root Cause Analysis Corrective Action Planning Stakeholder Management Excel Google Sheets AI Operations RLHF

Senior Process Executive / Acting SME

Cognizant

Mar 2017 - Apr 2020 (3 years 1 month)

Supported daily operations and acted as an SME for process and performance-related queries. Trained 50+ new hires, reduced AHT by 25 seconds, and reduced process errors by 20%.

SME Support Training SOP Development Process documentation Quality and Compliance Calibration Coaching Feedback Process Improvement Escalation Management

Process Executive – Google Maps Process

Randstad India Private Limited

May 2013 - Nov 2016 (3 years 6 months)

Worked on Google Maps operations including Ground Truth, World Maps, and Report Map Issue (RMI). Supported data accuracy and process-quality requirements in a high-volume operations environment.

Google Maps Operations Ground Truth Maps Issue Reporting Data Accuracy Process Compliance Quality Standards