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Neidhi Kumaar

@neidhikumaar

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VP/Director of Global Operations delivering AI, QA, and trust systems that drive P&L growth.

India

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What I'm looking for

I’m looking to lead global operations and AI strategy with full P&L ownership—building scalable QA and trust & safety systems, using human-in-the-loop governance, and partnering cross-functionally to deliver measurable outcomes and resilient growth.

I’m a Global Operations and AI strategy executive with 17+ years building and scaling enterprise-grade operations, quality assurance, and trust & safety programs for complex digital platforms.

I architect large-scale operational ecosystems—built and governed quality review operations at Meta across 20+ vendor sites and 6 lines of business, and designed quality and trust frameworks embedded in the operating model of one of the world’s largest social platforms.

I’m recognized for turning operations into competitive advantage by integrating AI, data intelligence, and human-in-the-loop systems—cutting crisis response time by 65%, improving accuracy by 12%, and reducing headcount costs by 25% while delivering 35% productivity uplift through ML-driven workflow redesign.

I also lead strategic P&L and growth initiatives: delivered 45% YoY revenue growth and 60% profitability recovery at PRCA APAC within 6 months, and built a $150K+ AI-powered ORM operation at WhizCrow that reduced client brand risk by 40% and elevated NPS by 28 points. Trusted by C-suite leaders across Product, Engineering, Trust & Safety, Legal, and Compliance, I drive cross-functional alignment across 15+ countries in highly regulated environments.

Experience

Work history, roles, and key accomplishments

Current

VP, Operations & AI Strategy

Current

WhizCrow Technologies

Feb 2026 - Present (1 month)

Built WhizCrow’s AI-led ORM operational infrastructure, including delivery structures, SLA frameworks, and governance protocols to support enterprise growth. Launched a trust & safety function from the ground up and implemented human-in-the-loop moderation workflows to protect brand integrity at scale.

AI Strategy Trust & Safety Human In The Loop SLA Management Vendor Governance Agentic AI P L Ownership

Director, Strategy & Operations

WhizCrow Technologies

Jun 2025 - Jan 2026 (7 months)

Led enterprise ORM operations for 15+ clients and a 12-person team, with full accountability for quality, capacity, and budget ($150K+). Scaled AI-powered monitoring that reduced negative brand mentions by 40% and improved crisis response efficiency by 65%.

Capacity Planning Quality Assurance Team Leadership Budget Ownership

General Manager, APAC

The Public Relations & Communications Association (PRCA)

Feb 2023 - Aug 2023 (6 months)

Owned P&L and operational authority across 6 APAC markets (Singapore, India, Australia, Thailand, Indonesia, Sri Lanka) and delivered a post-pandemic turnaround, restoring 60% profitability within 6 months. Drove 45% YoY APAC revenue growth and generated $250K in sponsorships via APAC and Thailand PR Awards.

Global Operations Revenue Growth Program Management Stakeholder Management Event Operations Risk BCP Leadership Cross functional Leadership

Head of APAC Quality Operations

Facebook / Meta Pvt. Ltd.

Dec 2018 - Jan 2023 (4 years 1 month)

Led APAC vendor quality operations with a 15+ member team across 20+ sites and 25K+ reviewers, ensuring 90% business coverage. Implemented quality maturity across 10 BPOs, cutting 25% FTE while improving accuracy benchmarks by 12%, and managed COVID-19 and US election business continuity with zero critical disruptions.

Quality Management Systems Vendor Governance Business Continuity Planning Risk Management Workforce Transformation

Head of APAC Quality Assurance

Uber Philippines

Jul 2017 - Dec 2018 (1 year 5 months)

Directed QA strategy for 15+ workflows across APAC, managing a 100+ person team across BPO partners and an in-house CoE. Delivered 90%+ accuracy and reduced errors by 35% through Six Sigma initiatives and a critical incident response measurement system.

Quality Assurance Six Sigma Critical Incident Response CSAT NPS Improvement QA Scorecards Process Improvement Cross Functional Execution

Head of Quality Assurance

Uber India

Aug 2015 - Jul 2017 (1 year 11 months)

Built the QA function from scratch across 8 vendor and CoE sites, including hiring, training, and onboarding for 25+ staff. Eliminated a 500,000-ticket support backlog in under 3 weeks and built a new QA quality system achieving 90% global accuracy with a 5% uplift in NPS and CSAT.

Quality Assurance CSAT NPS Improvement Backlog Management

Associate Account Strategist

Google India

May 2007 - Aug 2015 (8 years 3 months)

Managed enterprise client portfolios and delivered double-digit campaign ROI increases by designing multi-product digital campaigns aligned to complex business objectives. Served as the primary C-suite partner across media planning, campaign delivery, and performance optimization while proactively managing risks tied to client revenue models.

Account Strategy Digital Campaigns Media Planning Performance Optimization Stakeholder Management Risk Management Client Retention