Palesa Saudi
@palesasaudi
Customer and technical support agent skilled in Tier 1 troubleshooting and multi-channel client service.
South AfricaWhat I'm looking for
I am a customer support and technical support agent experienced in providing Tier 1 technical and professional support in fast-paced call center environments. I troubleshoot technical issues, manage tickets, and support clients across chat, email, and calls while maintaining clear documentation.
As a cross-skilled agent, I routinely collaborate with internal teams, assist with technical onboarding, and escalate complex issues when required. I consistently meet quality, performance, and productivity targets and support multiple lines of business.
I am proficient in Microsoft Office and Google Workspace, hold certifications as a Virtual Assistant and in AI-augmented professional development, and communicate fluently in English, Sesotho, and Zulu.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
DashBPO
Jul 2024 - Present (1 year 8 months)
Provide Tier 1 technical and professional support via chat, email, and ticketing systems; troubleshoot issues, assist with onboarding, and maintain accurate documentation while meeting quality and productivity targets.
Debt Collector
Nutun
Sep 2023 - May 2024 (8 months)
Managed collections activities, contacted clients to recover outstanding debts, and maintained accurate records while adhering to compliance and performance targets.
Retail Assistant
Norman Goodfellows
Sep 2022 - May 2023 (8 months)
Supported retail operations including customer service, stocking, and point-of-sale tasks to ensure smooth store functioning and positive customer experiences.
Cashier
Checkers
Aug 2021 - Jul 2022 (11 months)
Operated checkout transactions, handled cash and electronic payments, and delivered friendly customer service while maintaining accurate till records.
Education
Degrees, certifications, and relevant coursework
Pearson Institute of Higher Education
Pre-Degree, Psychology
Completed a Pre-Degree in Psychology focusing on foundational psychology coursework and preparation for undergraduate study.
Trinity Secondary School
Matric Certificate (Grade 12), General Secondary Education
Obtained Matric Certificate (Grade 12) completing secondary education qualifications.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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