Open to opportunities

Pala Sen

@palasen

Message

I’m a Content Manager who leads teams to strategize, write, edit, and validate high-impact web content.

India

Message

What I'm looking for

I’m looking for a role where I can own web content strategy end-to-end—writing, editing, and validating quality—while leading a team, coordinating stakeholders, and improving visibility with clear deadlines and accountability.

I’m a Content Manager with “Over 10+ years of experience” in content development, review, and management. I’m highly sensitive to web audiences, and I work independently while leading teams with a participative leadership style.

I strategize, create, and disseminate content to boost visibility—managing website content, blog posts, product documentation, articles, and communication. I’ve led delivery timelines, managed multiple projects at or before deadlines, and strengthened quality through proofreading, validation, and content QA—reporting to the CEO and coordinating with external stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Content Manager

Current

GoldStone Technologies Ltd

May 2023 - Present (3 years 2 months)

Reporting to the CEO and responsible for developing website and employee branding content, including blog posts, product documentation, document validation/review, articles, and communications.

Content Management Content Development Copywriting Proofreading Validation WordPress Social Media Product documentation Technical Writing Team Leadership Grammarly Copyscape

Manager, Remote Service Delivery

Tata Sky Limited

Oct 2011 - Jul 2013 (1 year 9 months)

Managed remote service delivery operations for inbound and outbound contact centers and oversaw front-end customer service to ensure high customer satisfaction and motivated employee performance.

Contact Center Operations Inbound & Outbound Customer Service Service Delivery Customer Loyalty Programs Operations Management

Manager, Service Quality

Tata Sky Limited

Dec 2005 - Sep 2011 (5 years 9 months)

Supported process documentation during company launch, implemented process compliance checks and quality checks for improvement across the organization.

Process documentation Process Compliance Quality Assurance & Compliance Quality Improvement

Sr Quality Executive (MR)

Ortel Communications Limited

Jan 2003 - Jan 2005 (2 years)

Ensured ISO guideline awareness, managed process compliance and quality management activities, conducted audits, supported site ISO certification, and served as the Management Representative for the organization.

ISO Compliance Quality Management Non Compliance Closure Management Representative Duties Management Review Meetings

Sr Faculty

NIIT Bhubaneswar

Jan 2002 - Jan 2003 (1 year)

Delivered training and prepared training calendars, conducted sit-throughs for junior faculties, collected student feedback, and handled center logistics and quality management activities.

Training Delivery Sit Through Observation Logistics Coordination Quality Management

Sr Faculty

Asset International

Jan 2001 - Jan 2002 (1 year)

Conducted training sessions, prepared training calendars, performed sit-throughs for junior faculties, collected student feedback, and managed center logistics.

Training Delivery Sit Through Observation Logistics Coordination

Faculty

Pentasoft Technoloogies Ltd

Jan 2000 - Jan 2001 (1 year)

Conducted training and managed training schedules, sit-throughs for junior faculties, student feedback, and center logistics.

Training Delivery Sit Through Observation Logistics Coordination

Faculty

NIIT Bhubaneswar

Jan 1998 - Jan 2000 (2 years)

Provided training support by preparing training calendars, conducting sit-throughs for junior faculties, collecting and acting on student feedback, and handling center logistics.

Training Delivery Sit Through Observation Logistics Coordination

Freelance Content Writer and Editor

Self-Employed

Freelance content writing and editing across travel, technology, fintech, sport, healthcare, automobile, fashion, news, and digital marketing niches, including SEO-optimized blog and web articles and client coordination.

SEO Content Writing Content Writing Editing Proofreading content analysis Research Client Relationship Management

Manager-Communications

TensorGo Technologies

Coordinated with external stakeholders (e.g., Oracle, Intel) and internal teams to improve online visibility and brand image, producing leadership viewpoints, white papers, use cases, blogs, product documentation, and HR initiatives.

Stakeholder Management Online Marketing Brand Communications Media & Communications Social Media Use Case Document Product documentation Internal Communications Event Coordination

Sr. Content Writer

TensorGo Technologies

Produced technical and non-technical content per leadership requirements and supported online marketing and social media efforts, validating content for correctness and quality while coordinating with technical teams and external/internal stakeholders for events and recognition.

Technical Writing Validation Social Media Online Marketing Brand Community Coordination

Website Content Editor

TuneMedia

Edited and audited website content by reviewing writer submissions for guidelines and formatting, monitoring quality, supporting QA testing, troubleshooting content rendering issues, and planning topics with cross-functional coordination.

Content Editing Content Quality Auditing Proofreading QA Testing Troubleshooting Team Coordination Content Planning Topic Research