Mallika Bhattacharjee Bhattacharjee
@mallikabhattacharjee
I lead customer experience, operations, and AI transformation programs that improve performance and eliminate complaints.
IndiaWhat I'm looking for
At Info Edge India, I lead operations, service quality, and transformation initiatives for customer-facing teams. I direct a team of 25–30 members and deliver capacity optimization equivalent to 30 FTEs through automation and process transformation.
I've reduced complaint rates to zero within six months, achieved a 75% reduction in escalations, and delivered a 96% improvement in overall performance. I also led an AI-enabled resume productivity project that grew productivity by 231% from April to December 2023.
My background spans content management, SEO, digital marketing, client servicing, training, performance governance, and process excellence across Info Edge, Page Traffic Webtech, Wipro, and education. I build practical systems, develop people, and turn operational priorities into measurable outcomes.
Experience
Work history, roles, and key accomplishments
Leading and mentoring managers and team leads, directing operations, productivity, and service quality, and driving automation and process transformation initiatives.
Managed teams of 10-15 members, trained on writing and client servicing, and achieved process metrics including >95% CSAT and >92% approvals.
Managed content and operations, ensuring quality standards and client satisfaction.
Anchored content management and operations, defined quality standards, and streamlined process workflows.
Managed content and ensured quality and relevance.
Specialized in content creation and management.
Executed content and operational tasks.
Content Editor / Senior Content Editor
Page Traffic Webtech Pvt. Ltd.
Apr 2016 - Dec 2016 (8 months)
Created exclusive content, trained content writing teams, and coordinated with web marketing for SEO-optimized content.
Senior Content Writer
Page Traffic Webtech Pvt. Ltd.
Mar 2015 - Mar 2016 (1 year)
Created content and coordinated with web marketing for SEO.
Delivered voice-based customer assistance for a US insurance account, resolving queries and maintaining service quality.
Education
Degrees, certifications, and relevant coursework
Udemy
Lean Six Sigma Black Belt, Six Sigma
Certified Lean Six Sigma Black Belt (Accredited) from Udemy in 2026.
Udemy
Generative AI, ChatGPT 5, Copilot & AI Agents Mastery 2026, Generative AI
Completed the Generative AI, ChatGPT 5, Copilot & AI Agents Mastery 2026 course from Udemy in 2026.
Udemy
Certified Lean Six Sigma Green Belt, Six Sigma
Certified Lean Six Sigma Green Belt (Accredited) from Udemy in 2026.
Udemy
Life Coach Certification Class, Life Coaching
Completed the Life Coach Certification Class and became a Certified Life Coach from Udemy in 2025.
NMIMS
MBA, Business Operations Management and Marketing
Pursued an MBA in Business Operations Management and Marketing, completing in 2025.
Udemy
The complete Instructional Designer course, Instructional Design
Completed the complete Instructional Designer course from Udemy in 2025.
Prashikshan
Managerial Effectiveness Training, Managerial Effectiveness
Completed Managerial Effectiveness Training from Prashikshan in 2024.
Udemy
Team Management, Team Management
Completed Team Management training from Udemy in 2023.
Ilearn – Udemy
MBA in a box – Business Lessons from a CEO, Business
Completed the 'MBA in a box – Business Lessons from a CEO' course from Ilearn – Udemy in 2023.
Ilearn – Udemy
Digital Marketing Certification, Digital Marketing
Completed Digital Marketing Certification from Ilearn – Udemy in 2020.
Ilearn – Udemy
Kaizen Certification, Kaizen
Completed Kaizen Certification from Ilearn – Udemy in 2020.
Youth Computer Training Centre
Diploma in Computer Technology Application, Computer Technology Application
Completed a Diploma in Computer Technology Application from Youth Computer Training Centre in 2014.
NCVT
National Level Certification in Modular Employable Skills, Modular Employable Skills
Earned a National Level Certification in Modular Employable Skills from NCVT in 2014.
Allahabad University
Diploma in Music, Music
Completed a Diploma in Music from Allahabad University in September 2012.
Alliance Française du Bengale
B2, French Language
Achieved B2 proficiency in French Language in 2011.
Rabindra Bharati University
MA, English
Completed a Master of Arts in English in 2010.
A.P.C. College, Calcutta University
B.A. (Hons), English
Earned a Bachelor of Arts with Honors in English in 2008.
Charukala Shiksha Kendra
Diploma in Fine Arts, Fine Arts
Completed a Diploma in Fine Arts from Charukala Shiksha Kendra in 2005.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Mallika Bhattacharjee ?
You can contact Mallika Bhattacharjee and 90k+ other talented remote workers on Himalayas.
Message Mallika BhattacharjeeGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
