Palak Gupta
@palakgupta1
Customer Relationship Manager managing end-to-end customer and post-sales communication to improve conversions and retention.
IndiaWhat I'm looking for
I currently manage customer relationships throughout the sales and post-sales lifecycle at Suville Street (Zirakpur). I coordinate property site visits, handle inbound and outbound calls, WhatsApp, and email, and keep customer records and lead status updated in CRM software.
I also help with booking documentation, KYC verification, agreements, and payment schedules, while building long-term loyalty through proactive follow-ups and after-sales support. I work cross-functionally to enhance customer service and guest experience, gather feedback, and identify areas to improve the customer journey.
Experience
Work history, roles, and key accomplishments
Customer Relationship Manager
Suville Street
Managed customer relationships throughout the sales and post-sales lifecycle. Coordinated property site visits and maintained regular follow-ups to improve lead conversion.
Customer Relationship Manager
El Spazia
Built and nurtured strong relationships with key customers and stakeholders. Acted as primary contact to understand customer demands and offer tailored solutions.
Customer Relationship Manager
Chandigarh City Center
Served as primary contact ensuring client needs are met and issues resolved. Developed trust and long-term loyalty with key accounts.
Education
Degrees, certifications, and relevant coursework
Jammu University
Bachelor of Commerce, Commerce
Bachelor of Commerce degree from Jammu University.
JKBOSE Board
High School, General
High School education from JKBOSE Board.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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