Paige McFarlandPM
Open to opportunities

Paige McFarland

@paigemcfarland

Dynamic professional with 10+ years in client relationship management.

United States

What I'm looking for

I am looking for a role that values client relationships and offers growth opportunities.

I am a dynamic and empathetic professional with over 10 years of experience in managing high-value clients and driving revenue through strategic relationship-building. My career has been dedicated to ensuring service excellence and client satisfaction, which I achieve by nurturing relationships and providing custom solutions. I have a proven track record of increasing revenue and client retention through proactive communication and consistent follow-up.

Currently, I serve as the Area Director of Catering & Event Sales at Freehand Miami, where I manage a diverse portfolio of high-profile client accounts across multiple venues. My efforts have consistently exceeded sales goals by 35%, thanks to my focus on relationship marketing and personalized service. I am adept at collaborating cross-functionally to ensure seamless customer journeys and have successfully increased client booking conversions significantly during my tenure.

Throughout my career, I have developed strong competencies in customer relationship management, project coordination, and conflict resolution. I am proficient in various CRM tools and hospitality tech, which I leverage to enhance client experiences and drive business growth. I am passionate about creating memorable events and ensuring that every client interaction is exceptional.

Experience

Work history, roles, and key accomplishments

FM
Current

Area Director of Catering & Event Sales

Freehand Miami

Jan 2020 - Present (5 years 4 months)

Managed a diverse portfolio of high-profile client accounts across multiple venues, ensuring satisfaction from onboarding to post-event follow-up. Increased client retention and repeat bookings through strong relationships and custom event experiences. Consistently exceeded sales goals by 35% through proactive outreach and personalized service.

Education

Degrees, certifications, and relevant coursework

Barry University logoBU

Barry University

Bachelor of Science, Business Administration

2012 -

Bachelor of Science in Business Administration with a concentration in Marketing, focusing on the principles of business management and marketing strategies.

Tech stack

Software and tools used professionally

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Paige McFarland - Area Director of Catering & Event Sales - Freehand Miami | Himalayas