Paige Boyd

Processed high-volume dental insurance claims with ADA coding and regulatory compliance, maintaining at or above 95% accuracy and compliance scores. Increased customer retention 75% through precise benefit communication and consistent first-call resolution while operating multiple platforms under high volume.

Managed front- and back-of-house operations during peak hours by coordinating staff scheduling and maintaining service quality standards. Coached team members in real time and resolved escalated issues quickly to protect guest satisfaction scores.

Drove revenue through product expertise, personalized client service, and strategic upselling while supporting daily store operations. Led onboarding for new team members and maintained inventory controls and sales floor standards.

Led a 21-member troop by managing scheduling, communications, and logistics for regular meetings and community events. Coordinated multi-month planning for activities, fundraisers, and civic engagement initiatives.

Built and operated an end-to-end artisan business, designing and handcrafting goods sold at local markets and online. Managed the website/digital storefront, customer email lists, inventory, pricing, and all business communications independently.

Processed high transaction volumes with minimal discrepancy and trained/support cashier team members on procedures and standards. Promoted loyalty programs consistently to drive repeat business and boost customer retention metrics.

Managed multi-state candidate pipelines across FL, NY, TN, and GA using Excel tracking spreadsheets per state. Screened candidates by phone for fluency and availability and produced daily end-of-day Excel reports covering contacts, interview scheduling, and assessments.