Open to opportunities

Naomi Nkosi

@naominkosi

Message

I support remote teams with administration, customer service, CRM, and sales coordination.

South Africa

Message

What I'm looking for

I'm looking for a remote administrative, customer support, or sales support role where I can coordinate operations, manage customer interactions, maintain CRM data, and support distributed teams.

I've supported UK- and US-based teams remotely through administration, customer service, CRM data management, calendar coordination, and sales support. At Vida Group International, I managed virtual meetings, prioritized inboxes, maintained Salesforce and HubSpot records, prepared reports, and supported lead generation and order processing.

I've also handled 70–120 customer tickets daily across live chat, phone, and email, with a focus on response time, resolution, and customer satisfaction. Earlier, at Optimum Outsourcing Services, I generated B2B leads, set appointments, and completed 100–150 outbound calls daily.

Experience

Work history, roles, and key accomplishments

Administrative Specialist

Vida Group International

Oct 2023 - Apr 2026 (2 years 6 months)

Provided remote administrative support including calendar and meeting management, email communication, CRM data entry, document management, and customer and sales support. Prepared weekly and monthly reports on key metrics and ensured confidentiality and compliance with data privacy standards.

Google Calendar Outlook Zoom Microsoft Teams Salesforce HubSpot Slack Microsoft Office Google Workspace SharePoint Data Entry Report Preparation Confidentiality Compliance

Customer Service Representative

Vida Group International

May 2020 - Sep 2023 (3 years 4 months)

Collaborated with cross-functional teams to ensure adherence to blueprints and customer satisfaction standards. Implemented CRM systems as first point of contact, handled inbound and outbound calls and emails, and managed live chats.

CRM Systems Customer Satisfaction Inbound Calls Outbound Calling Email Management Live Chat Record keeping

Appointment Setter

Optimum Outsourcing Services

Feb 2019 - Feb 2020 (1 year)

Performed B2B lead generation, appointment setting, and outbound calling and emails to potential leads. Utilized CRM systems and tools including Salesforce, Discord Server, and Zendesk, handling 100-150 outbound calls daily.

B2B Lead Generation Appointment Setting Outbound Calling Outbound Salesforce Discord Zendesk CRM Systems