Swapnil Garg
@swapnilgarg
Network Operations & Connectivity Engineer ensuring SLA-driven WAN/SD-WAN reliability, incident resolution, and IP/BGP performance.
IndiaWhat I'm looking for
I’m a Network Operations & Connectivity Engineer with 2.5+ years of experience supporting global enterprise WAN, SD-WAN, and IP networks through 24×7 Mission Control and NOC operations. I handle Layer 1/Layer 2 troubleshooting, BGP monitoring, and IP reachability validation, translating alarms into fast, SLA-driven service restoration.
I’m recognized for managing high-volume incidents while minimising MTTR and maintaining operational excellence. I use ServiceNow, Jira, and Cisco technologies alongside tools like SolarWinds, ThousandEyes, and Grafana, collaborating with ISP providers and engineering teams to coordinate escalations, execute diagnostics, and ensure RCA-driven improvements.
Experience
Work history, roles, and key accomplishments
Jr. Connectivity Engineer
Open Systems
Sep 2025 - Present (10 months)
Support enterprise WAN and SD-WAN infrastructure in a 24×7 mission control environment, monitoring network health, analyzing alarms, and performing Layer 1/Layer 2 troubleshooting to restore services within SLA targets. Manage 100+ weekly network support tickets in ServiceNow and Jira, validate IP reachability/DNS, and coordinate technical escalations with ISPs and engineering teams.
Supported global enterprise WAN infrastructure in a 24×7 NOC, performing Layer 1–Layer 3 troubleshooting across Cisco routing & switching, BGP, OSPF, TCP/IP, and SD-WAN environments. Managed 50+ weekly incidents, reducing MTTR by 50% through effective troubleshooting and cross-functional coordination using SolarWinds and ServiceNow.
Education
Degrees, certifications, and relevant coursework
Amity University, Noida
Master of Business Administration (MBA), IT Management
2024 - 2026
Pursuing a Master of Business Administration (MBA) in IT Management at Amity University, Noida from 2024 to 2026.
Amity University, Noida
Bachelor of Computer Applications, Computer Applications
2020 - 2023
Grade: 8.94 CGPA; First Division with Distinction
Activities and societies: Academic Merit: 9.0+ GPA in the final four semesters.
Completed a Bachelor of Computer Applications at Amity University, Noida from 2020 to 2023.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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