At Tata Consultancy Services, I monitor enterprise network infrastructure and investigate incidents to support service availability and operational continuity. I troubleshoot LAN/WAN connectivity, routing, and switching issues, and perform initial fault isolation.
I manage incidents and service requests through ServiceNow and HP Service Manager while maintaining SLA compliance. I also coordinate with L2/L3 teams, application teams, and vendors on incident resolution and service restoration.
For network monitoring and troubleshooting, I use PRTG, SolarWinds, and Wireshark; I use Nagios for server monitoring and APM tools for application performance monitoring. I participate in Root Cause Analysis activities by collecting troubleshooting information and documenting findings.
Previously, I delivered L1 technical support at Techno Power Enterprises Pvt. Ltd. and on-site end-user IT support at Offshore Infrastructure Limited, handling connectivity, desktop, and hardware issues.
