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Karan Bhargava

@karanbhargava

Infrastructure Consultant at Infosys supporting customers in multi-vendor environments, with experience in network operations and routing.

India

Message

At Infosys, I work in a multi-vendor environment and provide customer support. Before that, at Colt Technology Services, I worked on Python scripts to fetch output from multiple devices and troubleshot routing and switching issues.

Across roles at Colt Technology Services, British Telecom, Alcatel-Lucent, and Tata Communications, I supported network operations, customer connectivity, and incident resolution. My work included configuring and troubleshooting routers and switches, managing incidents, and supporting WAN and data center services.

Experience

Work history, roles, and key accomplishments

Current

Infrastructure Consultant

Current

Infosys

Aug 2021 - Present (5 years 1 month)

Currently working in multi-vendor environment and provide customer support.

Senior Engineer

Colt Technology Services

Aug 2014 - Aug 2021 (7 years)

Worked upon Python scripting for fetching output from multiple devices details.
Troubleshooting Routing & switching related issue and supporting customer during outage.
Loop testing carried out with supplier for media related issue,End-to-End Incident and Problem management of high severity incidents reported from the point of initiation to the point of resolution this include Root cause analysis.

NOC Engineer

British Telecom

Apr 2013 - Nov 2014 (1 year 7 months)

Multiple project handling, Managing Nestle’s Global LAN, WAN & DC Network infrastructure
Deals with day to day issues on switches related to VLAN, VTP, STP, ether channel, configuration of switch ports as per the user requirements.
Configure/standardized newly installed switches and other networking devices as per regional standards.
Maintain the highest functionality of all Network Equipment incl

Network operating Engineer

Alcatel-Lucent

Dec 2010 - Mar 2013 (2 years 3 months)

Operating within the Alcatel Lucent (Bharti Airtel U-NOC), working in the Real Time Operations function, Centralized Fault management. Specifically, leased line Faults received from International Enterprise customers to the relevant queue for action and to ensure tickets are being managed in accordance with SLA.

• Routing static IP(s) and static VLAN configuration.
• End to end Router Ping on Put

O&M Engineer

Tata Communications

Apr 2008 - Nov 2010 (2 years 7 months)

Managing Data Center & technical fault for all Enterprise Leased connectivity for Northern India.
DATA + Transmission Support to customer...
Worked as NOC operations engineer for L2 Support.
Installation and configuration of Cisco Routers & data operations.
Coordinating with Planning team for scheduled activity.
Helped teams with weekly and monthly reports for Project data representation.
Troubles