Looking for a job

AGUSTIN ETCHETTO

@agustinetchetto

Message

I build and lead business operations, service delivery, and customer success across the Americas.

Argentina

Message

What I'm looking for

I'm looking to lead business operations, office management, service delivery, or Customer Success teams where I can improve processes, coordinate regional stakeholders, and build reliable operations across international teams.

At Euroland IR, I established and manage Argentina’s local operation, overseeing banking, budgets, payroll coordination, vendors, compliance, workplace, and executive events while serving as the link to global headquarters.

I’ve led Customer Success and customer service operations across Argentina, Mexico, Chile, and the United States, improving onboarding, service quality, KPI management, and communication systems. I bring hands-on experience building help desk and call-center operations, including an IP migration that doubled resolved calls per hour.

Experience

Work history, roles, and key accomplishments

Current

Office & Operations Manager

Current

Euroland IR

Jul 2025 - Present (1 year 3 months)

Established and currently manages the company's operations in Argentina, including a 24-seat office, banking circuits, suppliers, payroll coordination, and local administrative processes. Acts as the main liaison between the Argentina team and headquarters on HR, legal, compliance, workplace, purchasing, and business support matters.

Operations Management Budgeting Vendor Management Payroll HR Coordination Compliance Office Management Event Planning Market Research

Customer Success & Operations Leader

SetApart Financial Services

Apr 2023 - Jul 2025 (2 years 3 months)

Led remote Customer Success operations for financial and accounting services, overseeing onboarding, client follow-up, service quality, and team performance. Standardized onboarding and follow-up processes using CRM and automation to coordinate work among service teams.

Customer Success Operations Management CRM Process Automation Team Leadership Incident Management Customer Relationship Management

Coordinador Regional de Atención al Cliente

EAP Latina

Apr 2021 - Apr 2023 (2 years)

Led customer service teams in Argentina, Mexico, and Chile, managing KPIs, staffing, procedures, forecasts, and performance. Implemented WhatsApp Business and cloud phone solutions to standardize regional communications.

Customer Service Team Leadership KPI Management Forecasting WhatsApp Business Cloud Telephony Onboarding Performance Management

Sales and Customer Interaction Services

WNS TechServices

Jun 2012 - Aug 2019 (7 years 2 months)

Advised clients on interaction operations, telephony services, and migrations from traditional systems to IP environments. Developed commercial and service strategies with clients to achieve operational objectives and quality standards.

Consulting Telephony IP Migration Business Strategy Quality Standards

Supervisor de Telefonía

Instituto Argentino de Diagnóstico y Tratamiento (IADT)

May 2010 - Jun 2012 (2 years 1 month)

Implemented telephone call centers and new communication technologies, migrating traditional systems to IP under COPC quality standards. Developed a centralized appointment system and optimized response times, doubling the number of calls answered and resolved per hour.

Call Center Management Telephony IP Migration COPC Standards Process Optimization Appointment Scheduling

Help Desk Manager

Universidad de Palermo

Nov 2006 - Oct 2009 (2 years 11 months)

Created and implemented the Level 1 Help Desk operation, including support procedures, ticketing, and CRM circuits. Trained support staff and established comprehensive incident tracking until resolution.

Help Desk Management IT Support Ticketing Systems CRM Training Incident Management

Ejecutivo de Cuentas

Centel Communications Ltd.

Feb 2001 - May 2006 (5 years 3 months)

Acquired and managed call center accounts for customer service and telemarketing operations, both inbound and outbound. Secured and managed accounts such as Target, Verizon Wireless, DirecTV, Pacific Bell, and Ford Motor Company.

Account Management Sales Call Center Operations Client Acquisition Telemarketing