Gabriel User
@gabrieluser22
I support secure IT operations across Microsoft 365, endpoint security, and incident response.
Costa RicaWhat I'm looking for
At ŠTÍT Cybersecurity, I support Microsoft 365 and Microsoft Defender administration, incident response, vulnerability and risk management, and security documentation. I use ServiceNow, Jira, and Asana to manage incidents, tasks, and project activities.
I'm studying Systems Engineering and hold a Technical Degree in Cybersecurity. I bring hands-on experience with Windows, Linux, networking, TryHackMe, Hack The Box, and a WordPress website project including hosting, DNS, and maintenance.
Experience
Work history, roles, and key accomplishments
Cybersecurity Intern
ŠTÍT Cybersecurity
May 2025 - May 2026 (1 year)
Supported Microsoft 365 and Microsoft Defender administration and daily security operations. Assisted with incident response activities, vulnerability and risk management, and technical documentation.
Customer Service Representative (Stellantis Project)
Bill Gosling Outsourcing
Nov 2024 - Sep 2025 (10 months)
Provided customer support via phone, email, and chat for Stellantis customers. Investigated and resolved inquiries, managed cases, and escalated complex issues while meeting SLAs.
Education
Degrees, certifications, and relevant coursework
Universidad Latina de Costa Rica
B.Sc., Systems Engineering
2026 -
Pursuing a B.Sc. in Systems Engineering, expected to continue beyond the current date.
Universidad La Salle Costa Rica
Technical Degree, Cybersecurity
2024 - 2025
Completed a Technical Degree in Cybersecurity from 2024 to 2025.
Cisco Networking Academy
Cybersecurity Essentials, Cybersecurity
Earned certifications in Cybersecurity Essentials, Introduction to Cybersecurity, Introduction to IoT, and Introduction to Cisco Packet Tracer.
Cisco Networking Academy
Introduction to Cybersecurity, Cybersecurity
Earned certification in Introduction to Cybersecurity.
Cisco Networking Academy
Introduction to IoT, IoT
Earned certification in Introduction to IoT.
Cisco Networking Academy
Introduction to Cisco Packet Tracer, Networking
Earned certification in Introduction to Cisco Packet Tracer.
Palo Alto Networks
Cybersecurity Fundamentals, Cybersecurity
Earned certification in Cybersecurity Fundamentals.
Palo Alto Networks
Cloud Security Fundamentals, Cloud Security
Earned certification in Cloud Security Fundamentals.
Palo Alto Networks
Network Security Fundamentals, Network Security
Earned certification in Network Security Fundamentals.
Palo Alto Networks
Security Operations Fundamentals: Practitioner, Security Operations
Earned certification in Security Operations Fundamentals: Practitioner.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Salary expectations
Social media
Skills
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