Pablo Aristizabal
@pabloaristizabal
Business administrator with BPO and B2B technical support experience, KPI- and SLA-driven.
SpainWhat I'm looking for
Soy administrador de empresas con experiencia en BPO y soporte técnico B2B, especializado en atención al cliente, QA, venta cruzada y fidelización. He trabajado bajo KPIs y SLAs, resolviendo incidencias de hardware y software para clientes con contratos PREMIER.
He desempeñado roles de agente, supervisor y agente senior, formando y apoyando a nuevos agentes, manejando llamadas escaladas y participando en procesos de onboarding y en la generación de reportes de KPIs y SLAs.
Me actualizo en desarrollo Full Stack y manejo herramientas como Office365, Salesforce, ServiceNow, React y GitHub; busco aportar experiencia operativa y técnica para mejorar procesos de soporte y satisfacción del cliente.
Experience
Work history, roles, and key accomplishments
Full Stack Developer
4Geeks Academy
Oct 2025 - Present (4 months)
Completing full stack development training with hands-on projects using modern web technologies to build scalable applications.
ZTResolved hardware and software issues for PREMIER B2B clients, trained new agents, produced KPI/SLA reports, and supported onboarding projects to improve service delivery and SLA compliance.
Customer Service Supervisor
Sutherland Global Services
Sep 2011 - Oct 2015 (4 years 1 month)
Managed escalated high-touch customer calls, assisted junior agent processes, and trained new hires to improve service quality and reduce escalations.
Customer Service Agent
Transcom Colombia S.A.
Apr 2010 - Sep 2011 (1 year 5 months)
Provided phone support for US bus customers including fare information and ticket sales, managed lost luggage claims and compensation, and handled premium line ticket sales to improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
GA4Geeks Academy
Certificate, Full Stack Development
2025 -
Ongoing Full Stack Developer program started in October 2025 covering full stack development topics and practical projects.
Universidad Autónoma del Caribe
Bachelor of Business Administration, Business Administration
2011 - 2014
Bachelor-level studies in Business Administration completed from January 2011 to December 2014 focused on business management and operations.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
Interested in hiring Pablo?
You can contact Pablo and 90k+ other talented remote workers on Himalayas.
Message PabloFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
