Looking for a job

Kevin Cruz

@kevindcs

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Especialista en soporte IT.

Spain

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What I'm looking for

Quiero enfocarme en desarrollo web, aplicando mi experiencia en troubleshooting y atención al cliente para construir soluciones innovadoras y fáciles de usar. Busco aprender continuamente y aportar con comunicación clara, responsabilidad y mejora constante.

IT Support Specialist with over 10 years of experience troubleshooting hardware and software issues for companies in the US and Latin America. I’ve managed ticketing systems, coordinated with manufacturers and third parties, and provided direct support to clients and internal teams in demanding technical environments. I combine attention to detail with a strong customer focus, always aiming to resolve issues quickly and effectively.

Experience

Work history, roles, and key accomplishments

Current

Level 1 IT Support

Current

CES+

Dec 2017 - Present (8 years 10 months)

Provided Level 1 technical support to multiple cinema chains across the US and Latin America, troubleshooting server and projector issues. Managed spare-part requests with clients and manufacturers, and used Odoo and Zoho to create, track, diagnose, resolve, and escalate tickets.

Odoo Zoho Projector Troubleshooting Customer Support Technical Escalation

NOC Agent

ITS Infocom

Jul 2015 - Oct 2016 (1 year 3 months)

Monitored more than 2,000 points across schools and parks under a government initiative, coordinating with on-site technicians to ensure timely maintenance. Generated weekly reports on link status and downtime causes, and administered the SolarWinds platform.

Solarwinds Incident Coordination Troubleshooting

Technical Support Agent

BAC Credomatic

Jul 2012 - Jan 2015 (2 years 6 months)

Performed preventive and corrective maintenance for computers at the bank’s main office and branches. Set up new employee devices, configured printers, supported Mac users, and managed software updates for call center equipment.

PC Endpoint Setup