Open to opportunities

Pablo Agudelo

@pabloagudelo

Transformation director specializing in enterprise process architecture, ERP/CRM, and change adoption across LATAM and global teams.

Colombia

Message

What I'm looking for

I’m looking to lead enterprise transformation—process architecture, ERP/CRM alignment, and measurable automation—while driving stakeholder adoption using structured change management, in matrixed, high-growth teams where outcomes and portfolio value are tracked end-to-end.

I’m a process and transformation leader with 10+ years designing and standardizing enterprise processes, operating models, and business capabilities across 6 industries. I map capabilities, re-engineer cross-functional processes with Lean Six Sigma, and drive adoption using change management methods like ADKAR, Prosci, and Kotter.

At Quetzal, I lead a 140+ person technology and transformation organization with a US $70M budget, owning a 170+ project portfolio prioritized by business value, risk, and readiness. I partner across Sales, Service, Finance, HR, Operations, and IT to translate business goals into process and system architecture (ERP and CRM), build KPI/reporting foundations with Power BI and Tableau, and accelerate outcomes through process automation (iPaaS like Celigo/Zapier/Power Automate) and AI-assisted visibility via an AI-assisted PMO Hub.

Experience

Work history, roles, and key accomplishments

Current

Director, Product & Technology

Current

Quetzal

Jan 2024 - Present (2 years 5 months)

Led enterprise transformation across a 140+ person organization, owning a US $70M budget and a 170+ project portfolio prioritized by business value, risk, and readiness. Standardized cross-functional business processes and operating models across 6 industries, delivering ERP rollouts (SAP, NetSuite, Sage), 5 Salesforce implementations, KPI frameworks in Power BI/Tableau, and AI-assisted PMO visibi

Business Process Architecture Lean Six Sigma Change Management (ADKAR Prosci Kotter)NetSuite Process Automation PMO & Agile (SAFe Scrum)

Business Consultant

Cobalto

Apr 2023 - Feb 2024 (10 months)

Advised insurance, banking/financial services, and retail enterprises (including US clients) on process and technology transformation. Led process re-engineering, Salesforce (Sales/Service/Marketing Cloud), and ERP implementations by owning requirements, solution architecture, documentation, and transformation roadmaps.

Business Process Architecture Requirements To Solution Salesforce Sales Cloud ERP Implementation Solution Architecture Roadmapping Documentation

Technical Project Manager

Quetzal

May 2023 - Dec 2023 (7 months)

Implemented Salesforce CRM for 700+ users in one month and established/led a Scrum squad to deliver continuous improvement. Drove value-chain analysis and operational refinements to improve outcomes for the business.

Salesforce CRM Scrum Continuous Improvement Value Chain Analysis Requirements Management Agile Delivery Process Optimization

Business Process Owner

Johnson & Johnson de Colombia

Nov 2021 - Feb 2023 (1 year 3 months)

Led Order-to-Cash standardization across LATAM, running Gartner process maturity assessments and advancing S&OP maturity from React to Collaborate. Owned global taxonomy and SOPs and acted as Product Owner for IT, including budget management and Salesforce CRM and SAP SD/FI migrations.

Process Maturity Assessments (Gartner)S&OP Global Taxonomy & SOPs SAP FI Salesforce CRM Product Ownership Cross Functional Transformation

Deliver Project Lead

Johnson & Johnson de Colombia

Jun 2020 - Nov 2021 (1 year 5 months)

Led Reverse Logistics, Electronic Invoice, and Split Delivery programs with regional and global stakeholders, building end-to-end KPIs. Improved CX perception by +10% by applying Lean Six Sigma, PMI methods, and Agile practices.

Reverse Logistics Invoicing Split Delivery Programs Lean Six Sigma Agile Delivery CX

Customer Service Supervisor

Johnson & Johnson de Colombia

Jun 2018 - Jun 2020 (2 years)

Led 15 FTE and owned OTIF, Cost-to-Serve, Compliance, and Quality for customer service operations. Served as Salesforce SME, ran Voice-of-Customer (CES), and drove contact-center performance management and continuous improvements.

Customer Service Operations & Compliance Root Cause Analysis

Customer Service Sr Specialist

Johnson & Johnson de Colombia

Aug 2017 - Jun 2018 (10 months)

Handled order fulfillment and led root-cause analysis for On-Time Delivery performance. Used SAP, BW, EDI, Salesforce, Celonis, and Power BI to analyze delivery issues and support operational decision-making.

order fulfillment SAP EDI Integration Salesforce Reporting Power BI