At Law Warrios, I managed inbound calls and messages from potential personal injury clients, gathering details about their accidents. I used GoHighLevel and other CRM tools to document information and support follow-up with the law firm or legal team.
At UnitedHealthcare, I assisted Medicare Advantage members with plan benefits, coverage, and available services, and provided information in line with healthcare privacy and compliance procedures. Most recently, at Toast, I supported customers through phone and digital channels, managed POS and CRM systems, and followed up on cases.
