Ozayo Mngoma

I’m an IT specialist with 8+ years of experience in multi-vendor network integration and technical support, especially within healthcare environments. I focus on fast, accurate troubleshooting and proactive improvements that keep operations running smoothly.

In previous roles, I reduced support response time by 30% through streamlined troubleshooting, and I increased system reliability by 25% using proactive maintenance and user training. At Edendale Hospital, I supported 120+ users while maintaining SLA adherence, and I resolved network issues and incidents through strong diagnostics and stability practices.

Today, I support end-users onsite at Unilever’s head office through ITA on behalf of Unisys, resolving an average of 1000 tickets per week while managing device lifecycle across 900+ devices. I maintain system security using Active Directory account and password support, streamline ticket handling in ServiceNow, and continuously support reliability through patching, installations, and inventory accuracy.