Ozayo Mngoma
@ozayomngoma
IT specialist and desktop support engineer with 8+ years delivering reliable healthcare and enterprise technical support.
What I'm looking for
I’m an IT specialist with 8+ years of experience in multi-vendor network integration and technical support, especially within healthcare environments. I focus on fast, accurate troubleshooting and proactive improvements that keep operations running smoothly.
In previous roles, I reduced support response time by 30% through streamlined troubleshooting, and I increased system reliability by 25% using proactive maintenance and user training. At Edendale Hospital, I supported 120+ users while maintaining SLA adherence, and I resolved network issues and incidents through strong diagnostics and stability practices.
Today, I support end-users onsite at Unilever’s head office through ITA on behalf of Unisys, resolving an average of 1000 tickets per week while managing device lifecycle across 900+ devices. I maintain system security using Active Directory account and password support, streamline ticket handling in ServiceNow, and continuously support reliability through patching, installations, and inventory accuracy.
Experience
Work history, roles, and key accomplishments
Network Engineer Intern
Telkom
Feb 2015 - May 2015 (3 months)
Configured and deployed Cisco routers in multi-vendor environments (Applied Innovation, Tellabs, ECI, Polycom UIP) across 20 routers, improving integration speed by 60%. Monitored network performance and resolved troubleshooting incidents, maintaining 99.9% uptime and reducing data-transfer time by 90%.
Education
Degrees, certifications, and relevant coursework
CTU Training Solutions
NQF Level 5, IT System Support
2014 - 2015
Completed an NQF Level 5 IT System Support qualification at CTU Training Solutions in 2014–2015.
Overport Secondary School
Matric (High School), Secondary Education
Completed High School Matric at Overport Secondary School (year provided as 2008).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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