Sofiyat Ilufoye
@sofiyatilufoye
Proactive virtual assistant specializing in customer support and efficient administration.
What I'm looking for
I’m a proactive, highly organized Virtual Assistant and Administrative Specialist with hands-on experience managing customer operations, data systems, and executive calendars. I combine my background in Social Work—active listening, empathy, and disciplined record-keeping—with sharp technical skills to deliver reliable, high-efficiency support across email, chat, and modern collaboration tools.
I’m known for streamlining day-to-day operations, maintaining databases of 500+ records with a strong focus on accuracy, and protecting client time so partners can focus on strategic growth. From managing 40+ daily customer inquiries across phone, email, and social media, to coordinating scheduling for up to 20 stakeholder meetings weekly, I help teams stay aligned through clear reporting, well-managed inboxes, and audit-ready data.
Experience
Work history, roles, and key accomplishments
Field Officer
National Youth Service Corps (NYSC)
May 2026 - Present (4 months)
Coordinated field operations, community outreach, and stakeholder engagement across local communities. Managed project data, authored weekly progress reports, and served as the primary liaison between stakeholders and program managers.
Customer Service Rep/Admin
Aurapay Ltd
Jan 2025 - Jan 2026 (1 year)
Handled 40+ customer inquiries daily across phone, email, and social media, resolving issues on first contact. Maintained records for 500+ active customers and scheduled up to 20 stakeholder meetings weekly while producing weekly operational reports.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Science, Social Work
2021 - 2025
Earned a B.Sc. in Social Work at the University of Ilorin (2021–2025), building strengths in case management, crisis intervention, professional communication, and records management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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