Oyesiga Anold
@oyesigaanold
I’m an entry-level IT help desk specialist who combines technical support with data management and sales-focused customer service.
UgandaWhat I'm looking for
I’m a self-motivated IT personnel with experience in technical support, data management, software maintenance, and digital marketing. I’m detail-oriented and focused on troubleshooting hardware/software issues, network configuration, and user problems in a practical, service-first way.
In my Help Desk Specialist internship role, I handled user support through phone, email, chat, and ticketing, diagnosing issues like login problems, application errors, device malfunctions, and connectivity challenges. I also managed incident and ticket workflows by logging, tracking, prioritizing, documenting, and escalating complex issues when needed.
I’ve built hands-on confidence in system setup and maintenance—installing and configuring computers, operating systems, applications, and peripherals. I managed account and access tasks (user accounts, passwords, permissions, and basic security settings), maintained documentation and knowledgebases, supported basic security activities like antivirus tools, patches, and backups, and tracked assets, licenses, and inventory.
Alongside IT, I bring customer-facing sales experience from internet sales and sales agent work—promoting and installing services, completing customer documentation, handling objections professionally, and providing after-sales follow-up. I’m now seeking a professional IT environment where I can contribute strong technical and interpersonal skills while growing my support and troubleshooting capabilities.
Experience
Work history, roles, and key accomplishments
Caretaker
Najera Heights
Feb 2025 - Present (1 year 4 months)
Maintained apartment cleanliness and property upkeep through routine inspections, managed keys/access, and coordinated minor repairs and contractor work. Communicated maintenance needs with tenants and supported on-time rent payments.
Internet Sales & Installer
Airtel Uganda
Nov 2024 - Present (1 year 7 months)
Promoted and sold internet services and related hardware using door-to-door sales, referrals, and assigned leads. Installed and configured internet services (AP settings and hotspot setup) and troubleshot connectivity and network installation issues while completing customer documentation (KYC, contracts, applications).
IT Help Desk Specialist
FENON EVENTS
Feb 2024 - Aug 2025 (1 year 6 months)
Provided user support via phone, email, chat, and ticketing systems, diagnosing issues such as login problems, application errors, device malfunctions, and connectivity faults. Logged and escalated incidents, installed and configured computers and software, managed user accounts and permissions, maintained documentation, supported basic security activities, and tracked IT equipment and inventory.
Sales Agent
Prudential Insurance Uganda
Jul 2024 - Jul 2025 (1 year)
Sold insurance policies and provided after-sales customer care, including assisting clients with insurance payments. Followed up with clients to ensure policy payments and supported issue resolution through regular supervisor meetings.
IT Intern
Mbarara City Council Offices
Sep 2023 - Oct 2023 (1 month)
Performed software maintenance and system updates and completed data entry, analysis, and report generation. Configured routers, resolved network/internet connectivity issues, and assisted with troubleshooting computer hardware and software tasks assigned by the internship supervisor.
Education
Degrees, certifications, and relevant coursework
Citizens Secondary School
UACE, Secondary Education
Completed UACE at Citizens Secondary School in 2022.
Citizens Secondary School
UCE, Secondary Education
Completed UCE at Citizens Secondary School in 2019.
Mbarara University of Science and Technology
Bachelor's degree in Information Technology, Information Technology
Earned a bachelor's degree in Information Technology from Mbarara University of Science and Technology.
Availability
Location
UgandaAuthorized to work in
Job categories
Skills
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