Gladys KISAKYE
@gladyskisakye
I provide hands-on IT support, computer maintenance, networking, and customer service.
UgandaWhat I'm looking for
I've supported staff and customers through hands-on IT support, computer repair, printer configuration, internet troubleshooting, and basic network connections.
During internships at Shreeji Glass Company and Muljibhai Madhvani Company Ltd, I troubleshot hardware and software issues, maintained computers, configured PCs, and provided technical assistance.
I'm currently helping clients at Prudential Assurance Uganda Limited understand and purchase insurance policies. My experience in sales, reception, and customer care strengthens my communication, record-keeping, and client service skills.
Experience
Work history, roles, and key accomplishments
Insurance Agent
Prudential Assurance Uganda Limited
Prospecting clients who may need insurance, selling insurance policies by helping clients fill forms, calculating premiums, and collecting first payment. Sensitising people about life insurance.
Intern
Shreeji Glass Company
Jul 2025 - Aug 2025 (1 month)
Assisted in troubleshooting hardware and software issues, performed computer repair and maintenance, and configured PCs and basic network connections.
Intern
Muljibhai Madhvani Company Ltd
Jun 2025 - Aug 2025 (2 months)
Provided technical assistance to staff, helped in basic networking and IT support activities like printer configuration and internet troubleshooting, and assisted in computer repair and maintenance.
Sales and Marketing Agent
Tame Gadgets and Accessories
Jan 2023 - Dec 2023 (11 months)
Assisted customers with product selection and sales, promoted company products, and maintained relationships through WhatsApp, calls, and Facebook.
Receptionist
Omega Christian Hotel and Restaurant
Jan 2021 - Dec 2022 (1 year 11 months)
Managed front desk operations and customer inquiries, handled phone communications and record keeping, and provided administrative support and customer care services.
Education
Degrees, certifications, and relevant coursework
YMCA College of Business, Jinja
Diploma, Information and Communication Technology
2024 -
Pursuing a Diploma in Information and Communication Technology (ICT) at YMCA College of Business, Jinja, from 2024 to 2026.
Enabel
Soft Skills Training, Soft Skills
2026 - 2026
Completed a training on soft skills from leaders at Enabel, Jinja, in July 2026.
Hackers For Charity
Certificate in Computer Applications, Computer Applications
2023 - 2023
Earned a Certificate in Computer Applications from Hackers For Charity, Jinja, in 2023.
Lords Meade Vocational College
Uganda Advanced Certificate of Education, General Education
2019 - 2021
Completed the Uganda Advanced Certificate of Education at Lords Meade Vocational College, Jinja, from 2019 to 2021.
Educate!
Certificate in Entrepreneurship and Leadership, Entrepreneurship and Leadership
2021 - 2021
Earned a Certificate in Entrepreneurship and Leadership from Educate!, Jinja, in 2021.
Jinja Senior Secondary School
Uganda Certificate of Education, General Education
2015 - 2018
Completed the Uganda Certificate of Education at Jinja Senior Secondary School, Jinja, from 2015 to 2018.
Wanyange Girls' School
Patriotism Training, Patriotism
2015 - 2015
Completed Patriotism Training at Wanyange Girls' School, Jinja, in 2015.
Victoria Nile School
Primary Leaving Examination, Primary Education
2008 - 2014
Completed the Primary Leaving Examination at Victoria Nile School, Jinja, from 2008 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Salary expectations
Job categories
Skills
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