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@owosakinfeyisayo
Customer-focused relationship manager with teaching background and digital marketing skills.
I am a customer-focused relationship manager and former English teacher with a B.A. in English from the University of Lagos. I combine strong communication skills with experience in client service, sales, and education to drive customer retention and deliver measurable results.
At Guaranty Trust Bank I provide excellent customer service, resolve inquiries, build relationships, meet sales targets, and prepare analytic reports to support team performance. My teaching background has strengthened my presentation, coaching, and written communication abilities.
I have completed courses in digital marketing, social media management, project management, and language programs in Spanish and Chinese, and I actively use tools such as Trello, Asana, Canva, Microsoft Word, Excel, and PowerPoint to manage projects and campaigns.
I volunteer in nonprofit and community roles focused on academics, administration, brand strategy, and social media, and I seek roles where I can apply client relationship management, communications, and digital skills to support organizational growth.
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Work history, roles, and key accomplishments
Guaranty Trust Bank
Feb 2024 - Present (1 year 9 months)
Provide excellent customer service and resolve inquiries and complaints timely while building strong customer relationships, meeting sales targets by acquiring new customers and selling banking products, and preparing reports and customer data analysis.
Abike Group of School
Jan 2022 - Dec 2023 (1 year 11 months)
Prepared Junior Secondary 3 students for BECE by teaching grammar, oral English, vocabulary, reading comprehension, literature, and writing to improve exam readiness and language proficiency.
Community High School Ajaara
Jan 2021 - Dec 2022 (1 year 11 months)
Delivered English instruction during NYSC service, developing students' grammar, reading, and writing skills and supporting classroom activities to enhance learning outcomes.
Royal Land Group of School
Jan 2018 - Dec 2019 (1 year 11 months)
Taught pronunciation, writing skills including letters, creative writing and essays to improve students' English communication and composition abilities.
Degrees, certifications, and relevant coursework
Certificate Program, Languages
2025 -
Enrolled in foundational to advanced Spanish and virtual Chinese language programs.
Bachelor of Arts, English
2015 - 2020
Grade: Second Class Honours: Lower Division
Completed a Bachelor of Arts in English with Second Class Honours (Lower Division).
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