Open to opportunities

Ibrahim Sodiq

@ibrahimsodiq

Relationship Manager focused on client acquisition, deposit mobilization, and portfolio growth through tailored financial solutions.

Nigeria

Message

What I'm looking for

I’m looking for a relationship-management role where I can drive client acquisition, deposit mobilization, and portfolio growth, exceed sales targets, and improve onboarding and service quality—backed by strong reporting/data practices and continuous professional development.

I’m a Relationship Manager with 2+ years of experience in banking and customer-facing roles, specializing in client acquisition, deposit mobilization, and portfolio growth. I’ve consistently met and exceeded monthly sales targets by using needs analysis to deliver tailored savings accounts, current accounts, and loan solutions that align with client goals.

I reduced client onboarding time by 40% through streamlined processes and cross-functional coordination, while also increasing cross-selling opportunities by 25%. I source and onboard new clients across individual, SME, and corporate segments, conduct thorough KYC and account setup, build referral networks for quality leads, and track performance with monthly reports and customer data insights.

Before banking, I strengthened my customer and operational foundation as an Assistant Manager at Lagos Fries Ltd, improving operational efficiency by 20%, reducing onboarding time by 30% through training, and cutting waste and costs by 10% through better inventory handling. I also worked as a Contact Centre Agent where I achieved a 30% increase in customer satisfaction and resolved 50+ inquiries daily, and I served as a Financial Accounting Teacher (NYSC), developing lesson plans and finance literacy workshops to improve student outcomes.

Experience

Work history, roles, and key accomplishments

Current

Relationship Manager

Current

Fidelity Bank Plc

May 2024 - Present (2 years 2 months)

Drive customer acquisition, deposit mobilization, and portfolio growth for retail and SME banking segments, meeting and exceeding monthly sales targets. Improve cross-selling and reduce client onboarding time through needs analysis, tailored financial solutions, streamlined processes, and KYC/account setup.

Client Relationship Management Customer Acquisition Deposit Mobilization Portfolio Growth Cross Selling Needs Analysis Solution Selling Current Accounts Loans KYC performance reporting Customer Onboarding Customer Retention Stakeholder Management

Assistant Manager

Lagos Fries Ltd

Mar 2023 - Oct 2023 (7 months)

Oversee daily operations and staff management, improving operational efficiency and onboarding through process optimization and training. Manage inventory and coordinate team delivery to enhance customer service and satisfaction.

Operations Management Staff Management Process Optimization Training Delivery Inventory Management Customer Service Customer Satisfaction

Contact Centre Agent

Multichoice Nigeria Ltd

Sep 2022 - Mar 2023 (6 months)

Deliver exceptional customer service by resolving 50+ daily customer inquiries related to billing, subscriptions, and technical concerns. Improve customer satisfaction and build sustainable relationships through proactive problem resolution and tailored solutions.

Customer Service Excellence Billing Support Subscriptions Relationship Building Customer Satisfaction Conflict Resolution Problem Solving

Financial Accounting Teacher

Oba Akinyele Memorial High School

Jul 2021 - Jul 2022 (1 year)

Develop lesson plans for financial accounting, improving class participation and student performance. Lead extracurricular workshops on personal finance, budgeting, and financial literacy while delivering presentations of financial concepts to diverse audiences.

Lesson Planning Financial Accounting Personal Finance Budgeting Financial Literacy Teaching

Education

Degrees, certifications, and relevant coursework

Oduduwa University

Bachelor of Science, Banking and Finance

2014 - 2019

Completed a Bachelor of Science in Banking and Finance at Oduduwa University, covering financial markets analysis, investment strategies, and risk management. Conducted quantitative analysis and participated in research on economic trends’ impact on banking operations and corporate finance practices.