Owokade Lilian

I am a results-driven Sales & Customer Service Leader with over 5 years of proven experience in the telecommunications and retail sectors. My unique background in Mechanical Engineering enhances my analytical problem-solving skills and supports data-driven decision-making. As a Chartered Manager (NIM), I specialize in CRM optimization, conflict resolution, and sales process automation, consistently exceeding sales targets by 25% and achieving a remarkable 92% customer retention rate through strategic account management.

In my current role as a Sales & Customer Service Executive at Bimpus Telecoms Limited, I manage over 150 B2B customer accounts, implementing automated inventory tracking that has significantly reduced stock discrepancies. My proactive relationship management has led to a 92% retention rate, while my efforts in streamlining multi-channel customer communication have reduced response times by 40%. Previously, as a Sales Manager at Smart Price Ventures, I successfully led a 10-member sales team to achieve ₦50M in annual revenue, consistently exceeding targets and negotiating strategic supplier contracts that reduced procurement costs.