Owl User

I am a results-driven sales and e-commerce professional with 18+ years of multi-industry experience, including management, skills training, and extensive data entry and research. I specialize in building and maintaining customer relationships, optimizing operational workflows, and delivering high-quality client solutions.

Throughout my career I have driven measurable improvements: I helped a collections department exceed projected standards, earned Quality Customer Service Call of the Month, and reduced a shipping process from four hours to two while managing packing, shipping, and inventory operations. I bring strong technical proficiency across Microsoft Office, Avaya dialers, IRIS, Adobe tools, and multiple content-creation platforms.

I combine a practical, hands-on approach with dependable judgment, diplomacy, and a collaborative mindset. I continuously learn new software and processes to meet business needs and enjoy roles where I can streamline operations, support leadership, and contribute directly to customer satisfaction and team performance.