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Sonat Cakmak

@sonatcakmak

E-commerce operations specialist supporting brands with data analysis, KPI tracking, and automation projects.

As a Freelance E-Commerce & Data Operations Specialist, I support e-commerce brands with data analysis, KPI tracking, and automation projects. I use sales, customer, and inventory data to provide insights and streamline reporting with Excel, Google Sheets, and SQL.

At Shop Omni Hearing INC., I managed e-commerce operations across inventory coordination, customer experience, and marketing collaboration. I analyzed product performance and implemented merchandising strategies aligned with business goals.

At HUMA Unmanned Vehicles Solution, I led cross-functional projects from planning through execution, focusing on client acquisition, sales strategy, and post-sale satisfaction. Earlier, I created digital content at Social Touch and assisted with content for sports broadcasts and social media at Eurosport.

Experience

Work history, roles, and key accomplishments

Current

Freelance E-Commerce & Data Operations Specialist

Current

Self-Employed

Aug 2024 - Present (2 years 1 month)

Supported e-commerce brands with data analysis, KPI tracking, and automation projects. Delivered insights from sales, customer, and inventory data to improve decision-making.

Excel Google Sheets SQL Data Analysis KPI Tracking Automation

E-Commerce Manager

Shop Omni Hearing INC.

Nov 2021 - Aug 2024 (2 years 9 months)

Managed all aspects of e-commerce operations, including inventory coordination, customer experience enhancement, and marketing collaboration. Analyzed product performance and implemented merchandising strategies aligned with business goals.

E Commerce Operations Inventory Coordination Customer Experience Marketing Merchandising Order Fulfilment Logistics

Project Manager

HUMA Unmanned Vehicles Solution

Oct 2019 - Jul 2021 (1 year 9 months)

Led cross-functional projects from planning through execution, focusing on client acquisition, sales strategy, and post-sale satisfaction. Conducted market research and built long-term client relationships.

Project Management Cross functional Leadership Client Acquisition Sales Strategy Market Research Customer Satisfaction

Content Developer

Social Touch

Mar 2019 - Jul 2019 (4 months)

Created and executed content strategies that reflected brand identities and marketing objectives. Collaborated with clients and internal teams to produce creative digital content.

Content Strategy Brand Identity Digital Content Collaboration Audience Engagement

Intern

Eurosport

Oct 2018 - Dec 2018 (2 months)

Assisted in creating and publishing digital content for sports broadcasts and social media. Provided commentary for various sports and gained hands-on experience with brand messaging and content workflows.

Digital Content Creation Social Media Brand Messaging Content Publishing Workflows Sports Commentary