Open to opportunities

Owais Peer

@owaispeer

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Detail-oriented Salesforce System Analyst with 7 years of experience.

India

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What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and innovative projects in Salesforce.

I am a detail-oriented and results-driven Salesforce System Analyst with over 7 years of experience in leveraging the Salesforce platform to design, analyze, and implement tailored solutions that align with business needs. My expertise lies in collaborating with stakeholders to gather requirements and translate them into effective system configurations, ensuring that the solutions I provide are not only functional but also enhance user satisfaction.

In my current role as a Senior Salesforce System Analyst at Enel X, I lead the configuration and management of Salesforce, Copado, and Apttus for a utilities project. My responsibilities include overseeing product setup, pricing rules, and quote/proposal generation tailored to the energy sector. I am well-versed in Agile methodologies, consistently delivering high-quality, scalable solutions that drive operational efficiency through process automation and optimization.

My educational background includes a Bachelor of Computer Science from IUST, Jammu and Kashmir, and I have completed various Salesforce certifications, including Salesforce Admin 201 and Salesforce Advanced Admin 211. I am passionate about providing ongoing user support, resolving issues, and ensuring smooth operations within the Salesforce ecosystem.

Experience

Work history, roles, and key accomplishments

Current

Senior Salesforce System Analyst

Current

Enel X

Oct 2021 - Present (3 years 9 months)

Lead the configuration and management of Salesforce, Copado, and Apttus for a utilities project involving electricity and generators. Oversee product setup, pricing rules, bundles, and quote/proposal generation tailored to the energy sector.

Salesforce Conga Agile Scrum Data Loader DevOps

Salesforce Administrator

Cognizant

Dec 2019 - Oct 2021 (1 year 10 months)

Managed all aspects of user and license management, including user setup/deactivation, roles, profiles, permissions, and public groups. Implemented Salesforce configuration changes, including creating and updating Flows, fields, page layouts, record types, custom settings, dashboards, and reports.

Salesforce User Management Dashboard Flow Layout Reports Dashboards Data Security

Technical Support

Travel Impressions

Sep 2017 - Jun 2019 (1 year 9 months)

Provided day-to-day technical support for the agency's custom portal, troubleshooting issues related to bookings, payments, and user access. Monitored portal performance, identified and resolved system bugs, and worked with development teams to implement fixes.

Technical Support Troubleshooting System Monitoring Data Security