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owais omer

@owaisomer

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IT Support Engineer at Sterimaxinc; maintained employee devices and access, and created IT purchase orders in SAP.

India

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At Sterimaxinc, I installed and maintained employee computers and peripherals, managed user accounts and access, and supported local IT helpdesk needs. I also created purchase orders in SAP for IT invoices.

At LTI Mindtree, I supported Microsoft Teams across messaging, voice, video, and conferencing, using PowerShell commands and Fiddler log analysis to investigate issues. Earlier, at VeltrisTechnologies, I supported Microsoft products including Teams, Zoom, Microsoft EMS, M365, and Intune Admin.

Experience

Work history, roles, and key accomplishments

IT Executive

Sterimaxinc

May 2025 - Aug 2026 (1 year 3 months)

Managed system administration and local IT helpdesk, including installing and maintaining hardware, troubleshooting issues, managing user accounts, and ensuring IT security compliance.

IT Tech Support

VeltrisTechnologies

Jan 2024 - Oct 2024 (9 months)

Provided technical support specializing in Microsoft products, managing licensing, troubleshooting Microsoft Teams, and resolving issues with Zoom, Microsoft EMS, M365, and Intune Admin.

Microsoft Products Microsoft Teams Zoom Microsoft EMS M365 Intune Administration Licensing Troubleshooting

Senior Support Engineer

LTI Mindtree

Mar 2022 - Dec 2023 (1 year 9 months)

Served as Microsoft Teams Senior Technical Engineer, handling action planning, PowerShell scripting, Fiddler log analysis, and technical support for Teams infrastructure.

Microsoft Teams PowerShell Fiddler Technical Support Troubleshooting Action Planning Case Ownership Collaboration

Inside Sales Associate

Dell International Services India Pvt Ltd.

Sep 2019 - Apr 2022 (2 years 7 months)

Handled sales for US, Canada, and Australia customers, performing requirement analysis, providing tailored solutions, and managing customer relationships.

Sales Customer Relationship Management Requirement analysis Outbound Sales Communication Skills

Senior Support Specialist

C3i Support services

Nov 2018 - Sep 2019 (10 months)

Provided tech support for a pharmaceutical client, resolving hardware and software issues, and gained foundational knowledge in Azure AD, Splunk, and OAuth.

Azure AD Splunk OAuth hardware troubleshooting Software Troubleshooting Problem Solving

Senior Process Associate

Cognizant Technologies

May 2018 - Aug 2018 (3 months)

Worked as Senior Process Associate for a Google client, focusing on budgeting cost optimization for digital ad campaigns and providing pricing strategy consultations.

Budgeting Cost Optimization Digital Advertising Pricing Strategy Campaign Analysis

Process Associate

Genpact India PVT. LTD.

Mar 2017 - Apr 2018 (1 year 1 month)

Provided customer support for Google Play and Google Wallet, troubleshooting in-app purchase issues, handling escalations, and monitoring CSAT and DSAT metrics.

Customer Support Google Play Google Wallet Troubleshooting Escalation Management CSAT DSAT Reporting