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Owais M S

@owaisms

Networking Support Specialist at AST Solutions developing Odoo 19 hotspot automation modules and tracking network downtime with Python.

United Arab Emirates

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At AST Solutions, I manage WiFi hotspot infrastructure across labor camp locations and develop and maintain Odoo 19 modules for hotspot automation and network downtime tracking in Python.

I also configure MikroTik RouterOS devices for network security, routing, and access control, and provide hardware, software, and network support across sites.

At VMware Software India Pvt. Ltd., I supported Salesforce users, managed user and license lifecycles, and implemented CRM configuration changes, including workflows, reports, and dashboards.

I’ve also worked on user training and adoption, and updated HR grouping structures and Salesforce data. My experience includes Odoo and Python ERP development, CRM administration, IT support, and networking.

Experience

Work history, roles, and key accomplishments

Current

Networking Support Specialist & IT Support Analyst

Current

AST Solutions

Jun 2024 - Present (2 years 5 months)

Manage WiFi hotspot infrastructure across multiple labor camp locations, including setup, monitoring, and maintenance. Developed and maintain Odoo 19 modules for hotspot automation and network downtime tracking, built in Python.

MikroTik RouterOS WinBox Network Security Hotspot Management Odoo Python IT Support Troubleshooting Windows OS Installation Anti Virus Installation System Maintenance

Salesforce Associate (Business Application Support Analyst)

VMware Software India Pvt. Ltd.

Jun 2017 - Dec 2023 (6 years 6 months)

Managed full user and license lifecycle including new user setup/deactivation (60-day cycle), roles, profiles, permissions, and public groups. Handled and resolved user support tickets efficiently, gathering requirements from users and stakeholders.

Salesforce User Management License Management Workflow Management Process Builder Field Page Layout Record Types Custom Settings Dashboarding Reports Data Loader User Training HR Grouping

Education

Degrees, certifications, and relevant coursework

ATEES Industrial Training Pvt. Ltd.

Odoo & Python Developer Training, Odoo and Python Development

2024 -

Professional training in Odoo and Python development, covering technical and functional ERP modules.

Udemy

UI/UX Design – Figma for Beginners, UI/UX Design

2024 - 2024

Completed UI/UX Design with Figma for Beginners, covering wireframing, prototyping, and collaborative design.

ATEES Industrial Training Pvt. Ltd.

Front-End Web Development Training, Front-End Web Development

2023 - 2023

Front-End Web Development training at ATEES Industrial Training Pvt. Ltd.

G Tech Education

Diploma in Web Designing and Animation, Web Designing and Animation

2022 - 2023

Diploma in Web Designing and Animation from G Tech Education.

Uniq Technology

In-Plant Training

2014 - 2014

In-Plant Training at Uniq Technology, Chennai, in May 2014.

Kalasalingam University

Bachelor of Technology, Computer Science Engineering

2012 - 2016

Bachelor of Technology in Computer Science Engineering from Kalasalingam University, 2012-2016.

GVHSS for Deaf

Higher Secondary, Computer Science

2010 - 2012

Higher Secondary education in Computer Science from GVHSS for Deaf, 2010-2012.

Govt. HSS

Secondary School Education

2010 - 2010

Secondary School Education from Govt. HSS, Palakkad, in 2010.

Enable India

Employability & Office Skills Training, Employability and Office Skills

Training in Data Entry, MS Word, Excel, and PowerPoint, with focus on corporate workplace skills and professional behavior.

VMware

CRM Fundamentals & Salesforce Administration Training, CRM and Salesforce Administration

2017 - 2017

Professional training in CRM Fundamentals and Salesforce Administration, covering CRM concepts, user management, reports, dashboards, and system configuration.