Lydia Moses
@lydiamoses1
I keep telecom service delivery platforms reliable through change execution and operational monitoring.
NigeriaWhat I'm looking for
At Huawei Technologies, I execute change requests and resolve service requests for Globacom's Service Delivery Platform using Huawei Netcare and iCare. I've improved system reliability by 80%, increased reporting performance by 25%, and reduced support escalations by 50% through proactive monitoring, SOP development, and customer training.
I support telecom testing, deployments, and migrations across Globacom and 9mobile, including CBS 3.3 to R24 migration, CUG migration validation, and platform health monitoring. My background also includes first-line technical support and systems and database administration.
Experience
Work history, roles, and key accomplishments
IT Operations & Service Delivery Specialist
Oct 2022 - Present (3 years 10 months)
Executed RFCs on the Globacom SDP via Huawei Netcare, resolved SRs via iCare, and improved system reliability by 80% and reporting performance by 25% through proactive monitoring and SOP development. Built 50+ SOPs and cut support escalations by 50% through structured customer training.
Education
Degrees, certifications, and relevant coursework
Olabisi Onabanjo University
Bachelor of Science, Computer Science
Bachelor of Science (Hons) in Computer Science from Olabisi Onabanjo University, completed in 2016.
Olabisi Onabanjo University
Diploma, Data Processing
Diploma in Data Processing from Olabisi Onabanjo University, completed in 2014.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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