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Bruna Vila VerdeBV
Open to opportunities

Bruna Vila Verde

@brunavilaverde

Hospitality operations leader specializing in property management systems and hotel technology.

United Kingdom
Message

What I'm looking for

I am seeking hotel leadership roles focused on operations and technology integration, offering opportunities to lead pre-openings, improve systems, mentor teams, and drive guest experience and revenue growth.

I am a hospitality operations leader with over 15 years' experience implementing OperaPMS, Opera Cloud and Micros Symphony across branded hotels. I focus on pre-opening systems setup, integrations and training to ensure smooth operational launches.

I've led property technology projects including integrated payments, POS and PMS implementations, and IT infrastructure upgrades to improve resilience and guest experience. I drive process optimisation and robust reconciliation practices to protect financial integrity.

In operational leadership roles (Assistant General Manager, Deputy General Manager, Hotel Manager, Dual-Site Operations Manager) I've recruited and built high-performing teams, developed strategic business plans, and delivered measurable improvements in guest satisfaction and departmental performance.

I bring practical certifications in health & safety and licensing, multilingual communication skills, and a track record of delivering operational excellence and revenue-focused initiatives across pre-opening and day-to-day hotel operations.

Experience

Work history, roles, and key accomplishments

Ibis Budget London Heathrow Central logoIC
Current

Assistant General Manager

Jul 2022 - Present (3 years 3 months)

Supported revenue growth from £6.55M (2023) to £6.98M (2024).

Contributed to raising RPS from 62.7 (2022) to 77.1 (2025), with significant gains in cleanliness (+17) and service (+25).

Improved online review response rate from 54% (2022) to 93% (2024), boosting guest engagement.

Partnered with HODs to deliver consistent uplifts across Rooms, F&B and Service KPIs.

CC

Deputy General Manager

Clayton Hotel Bristol City

Oct 2021 - Jun 2022 (8 months)

Spearheaded pre-opening recruitment and built a high-performing team, delivered strategic business plans to drive revenue growth and operational efficiency, and developed market-aligned service offerings.

VD

Front Office Manager

Various (Accor, IHG, Choice, Dalata)

Dec 2008 - Oct 2016 (7 years 10 months)

Led rebranding initiatives and trained teams on Opera PMS, achieving marked improvements in guest satisfaction and positioning hotels among top performers in the UK.

Education

Degrees, certifications, and relevant coursework

WR

Wyższa Szkoła Informatyki i Zarządzania - Rzeszów

Bachelor of Science, Hospitality Management

2007 - 2008

Bachelor of Science in Hospitality Management completed from 2007 to 2008.

IS

Instituto Politécnico da Guarda - Seia

Bachelor of Science, Tourism & Leisure

2005 - 2008

Bachelor of Science in Tourism & Leisure completed from 2005 to 2008.

Tech stack

Software and tools used professionally

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Bruna Vila Verde - Assistant General Manager - Ibis Budget London Heathrow Central | Himalayas