Bruna Vila Verde
@brunavilaverde
Hospitality operations leader specializing in property management systems and hotel technology.
What I'm looking for
I am a hospitality operations leader with over 15 years' experience implementing OperaPMS, Opera Cloud and Micros Symphony across branded hotels. I focus on pre-opening systems setup, integrations and training to ensure smooth operational launches.
I've led property technology projects including integrated payments, POS and PMS implementations, and IT infrastructure upgrades to improve resilience and guest experience. I drive process optimisation and robust reconciliation practices to protect financial integrity.
In operational leadership roles (Assistant General Manager, Deputy General Manager, Hotel Manager, Dual-Site Operations Manager) I've recruited and built high-performing teams, developed strategic business plans, and delivered measurable improvements in guest satisfaction and departmental performance.
I bring practical certifications in health & safety and licensing, multilingual communication skills, and a track record of delivering operational excellence and revenue-focused initiatives across pre-opening and day-to-day hotel operations.
Experience
Work history, roles, and key accomplishments
Supported revenue growth from £6.55M (2023) to £6.98M (2024).
Contributed to raising RPS from 62.7 (2022) to 77.1 (2025), with significant gains in cleanliness (+17) and service (+25).
Improved online review response rate from 54% (2022) to 93% (2024), boosting guest engagement.
Partnered with HODs to deliver consistent uplifts across Rooms, F&B and Service KPIs.
Deputy General Manager
Clayton Hotel Bristol City
Oct 2021 - Jun 2022 (8 months)
Spearheaded pre-opening recruitment and built a high-performing team, delivered strategic business plans to drive revenue growth and operational efficiency, and developed market-aligned service offerings.
Directed hotel operations through COVID-19, ensuring health and safety compliance, managed a management takeover to maintain continuity, and implemented operational innovations to meet evolving guest needs.
Managed all hotel departments to uphold brand standards and guest satisfaction, analysed P&L to identify shortfalls and executed corrective actions, and increased C&B sales through targeted initiatives.
Dual Site Operations Manager
Oct 2016 - Apr 2019 (2 years 6 months)
Led pre-opening activities and established health & safety and operational frameworks, implemented POS (Micros Symphony) and PMS (Opera) systems to improve efficiency, and delivered top-three property performance.
Front Office Manager
Various (Accor, IHG, Choice, Dalata)
Dec 2008 - Oct 2016 (7 years 10 months)
Led rebranding initiatives and trained teams on Opera PMS, achieving marked improvements in guest satisfaction and positioning hotels among top performers in the UK.
Education
Degrees, certifications, and relevant coursework
Wyższa Szkoła Informatyki i Zarządzania - Rzeszów
Bachelor of Science, Hospitality Management
2007 - 2008
Bachelor of Science in Hospitality Management completed from 2007 to 2008.
Instituto Politécnico da Guarda - Seia
Bachelor of Science, Tourism & Leisure
2005 - 2008
Bachelor of Science in Tourism & Leisure completed from 2005 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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