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Bruna Vila Verde

@brunavilaverde

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Hospitality operations leader specializing in property management systems and hotel technology.

United Kingdom

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What I'm looking for

I am seeking hotel leadership roles focused on operations and technology integration, offering opportunities to lead pre-openings, improve systems, mentor teams, and drive guest experience and revenue growth.

I am a hospitality operations leader with over 15 years' experience implementing OperaPMS, Opera Cloud and Micros Symphony across branded hotels. I focus on pre-opening systems setup, integrations and training to ensure smooth operational launches.

I've led property technology projects including integrated payments, POS and PMS implementations, and IT infrastructure upgrades to improve resilience and guest experience. I drive process optimisation and robust reconciliation practices to protect financial integrity.

In operational leadership roles (Assistant General Manager, Deputy General Manager, Hotel Manager, Dual-Site Operations Manager) I've recruited and built high-performing teams, developed strategic business plans, and delivered measurable improvements in guest satisfaction and departmental performance.

I bring practical certifications in health & safety and licensing, multilingual communication skills, and a track record of delivering operational excellence and revenue-focused initiatives across pre-opening and day-to-day hotel operations.

Experience

Work history, roles, and key accomplishments

Current

Assistant General Manager

Current

Ibis Budget London Heathrow Central

Jul 2022 - Present (3 years 3 months)

Supported revenue growth from £6.55M (2023) to £6.98M (2024).

Contributed to raising RPS from 62.7 (2022) to 77.1 (2025), with significant gains in cleanliness (+17) and service (+25).

Improved online review response rate from 54% (2022) to 93% (2024), boosting guest engagement.

Partnered with HODs to deliver consistent uplifts across Rooms, F&B and Service KPIs.

Opera PMS Micros Symphony Payment Integration IT Infrastructure Process Optimization Guest Experience Training Project Management

Deputy General Manager

Clayton Hotel Bristol City

Oct 2021 - Jun 2022 (8 months)

Spearheaded pre-opening recruitment and built a high-performing team, delivered strategic business plans to drive revenue growth and operational efficiency, and developed market-aligned service offerings.

Pre Opening Recruitment Strategic Planning Service Development Training

Assistant General Manager

Moxy London Stratford

Mar 2020 - Sep 2021 (1 year 6 months)

Directed hotel operations through COVID-19, ensuring health and safety compliance, managed a management takeover to maintain continuity, and implemented operational innovations to meet evolving guest needs.

Crisis Management Health and Safety Operational Continuity SOPs HR Processes Performance Metrics Guest Experience Change Management

Hotel Manager

Mercure London Paddington

Apr 2019 - Feb 2020 (10 months)

Managed all hotel departments to uphold brand standards and guest satisfaction, analysed P&L to identify shortfalls and executed corrective actions, and increased C&B sales through targeted initiatives.

Revenue Management Operational Management

Dual Site Operations Manager

Mercure London Hyde Park & Indigo Paddington

Oct 2016 - Apr 2019 (2 years 6 months)

Led pre-opening activities and established health & safety and operational frameworks, implemented POS (Micros Symphony) and PMS (Opera) systems to improve efficiency, and delivered top-three property performance.

Pre Opening Opera PMS Micros Symphony Health & Safety)POS Implementation Operations Management Process Improvement Guest Service Health & Safety

Front Office Manager

Various (Accor, IHG, Choice, Dalata)

Dec 2008 - Oct 2016 (7 years 10 months)

Led rebranding initiatives and trained teams on Opera PMS, achieving marked improvements in guest satisfaction and positioning hotels among top performers in the UK.

Opera PMS Training SOPs Cross Cultural Communication Customer Service