Gaby Arvelo
@gabyarvelo
I lead hotel operations, resolve customer issues, and strengthen service delivery.
United KingdomWhat I'm looking for
I most recently managed overnight operations at Delta Hotels by Marriott Bristol City Centre, taking responsibility for a 300+ room hotel, supervising a night team, and resolving guest and operational issues as the senior manager on duty.
I reduced the outstanding complaint backlog by approximately 20% through consistent follow-up and resolution. I also completed revenue checks, cash controls, reconciliation and night audit, while coordinating with Housekeeping, Engineering, Food & Beverage and Security.
Earlier, I managed overnight hotel operations at Accor and supervised housekeeping at Hampton by Hilton. At Bonanza Dominicana - Mitsubishi Motors, I investigated warranty claims and helped reduce unnecessary transmission replacements by identifying recurring FUSO claim patterns.
Experience
Work history, roles, and key accomplishments
Night Manager / Assistant Front Office Manager
Delta Hotels by Marriott Bristol City Centre
Mar 2025 - Sep 2026 (1 year 6 months)
Managed overnight operations for a 300+ room hotel, supervised a team of 2-3 colleagues, and handled escalated guest complaints, reducing the complaint backlog by approximately 20%. Completed revenue checks, cash controls, reconciliation, and night audit, and coordinated with multiple departments to resolve operational issues.
Night Auditor / Duty Manager
Accor Hotel
Dec 2023 - Apr 2025 (1 year 4 months)
Managed hotel overnight operations during reduced staffing, covering guest service, administration, safety, and operational issues. Handled guest complaints and service problems, and completed payment checks, reconciliation, reporting, and end-of-day processes.
Housekeeping Supervisor
Hampton by Hilton
Apr 2021 - Jul 2022 (1 year 3 months)
Supervised daily housekeeping workloads, allocated rooms and tasks according to staffing levels and hotel priorities, and completed quality checks. Worked closely with Front Office on room priorities and guest requests, and supported staff training.
Quality Guarantee Assistant Manager
Bonanza Dominicana - Mitsubishi Motors
Jan 2014 - Dec 2015 (1 year 11 months)
Promoted from Receptionist to Quality Guarantee Assistant Manager, handling quality assurance, customer complaints, and warranty claims. Investigated vehicle faults, reviewed evidence, and identified a recurring issue with FUSO transmission warranty claims, significantly reducing unnecessary claims and costs.
Education
Degrees, certifications, and relevant coursework
NCFE CACHE
NCFE CACHE Level 2 Award in Support Work in Schools and Colleges, Support Work in Schools and Colleges
Completed the NCFE CACHE Level 2 Award in Support Work in Schools and Colleges in 2024.
NCFE CACHE
NCFE CACHE Level 2 Certificate in Counselling Skills, Counselling
Completed the NCFE CACHE Level 2 Certificate in Counselling Skills in 2023.
TQUK
TQUK Level 2 Certificate in Principles of Business Administration (RQF), Business Administration
Completed the TQUK Level 2 Certificate in Principles of Business Administration (RQF) in 2023.
Accenture / FutureLearn
Digital Skills: Web Analytics, Web Analytics
Completed digital skills training in web analytics through Accenture and FutureLearn in 2022.
TQUK
TQUK Level 1 Mental Health Awareness (RQF), Mental Health Awareness
Completed the TQUK Level 1 Mental Health Awareness (RQF) certification.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Social media
Skills
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