Ovindi Ayesha
@ovindiayesha
I am a responsible, organized, and motivated professional with experience in customer service, administration, and client handling.
QatarWhat I'm looking for
I am a responsible, organized, and motivated professional with experience in customer service, administration, and client handling. I have strong communication and problem-solving skills and am comfortable working independently while maintaining a high level of accuracy and professionalism.
I am a quick learner, adaptable to new systems and technologies, and confident in communicating with customers and team members through email, phone, and online platforms. I am currently seeking a remote opportunity where I can use my existing skills, continue developing professionally, and contribute positively to a growing organization.
Experience
Work history, roles, and key accomplishments
Administrative Coordinator
PCOneTrading & Services
Sep 2023 - Present (3 years)
Oversaw daily administrative operations, coordinated meetings and documentation, and maintained employee records. Managed vendor coordination, procurement, and confidential data with discretion.
Senior Executive - Marketing
SunLands SriLanka
Nov 2021 - Aug 2023 (1 year 9 months)
Managed social media content, conducted market research, and coordinated marketing events. Prepared reports and maintained marketing databases and CRM records.
Executive CustomerCare - Sales & Marketing
Fantasia NarrowFabrics PVTLTD(MAS)
Oct 2020 - Oct 2021 (1 year)
Responsible for accurate data and updating sales tools, working closely with planning and other departments. Achieved KPIs, utilized ERP system, and developed new client relationships.
Banking Executive - Customer Care
Sampath Bank PLC
Feb 2018 - Apr 2020 (2 years 2 months)
Assisted customers with banking inquiries, account services, and complaint resolution. Handled transactions accurately and ensured compliance with bank policies and security protocols.
Education
Degrees, certifications, and relevant coursework
University of the West of Scotland
Bachelor of Arts, Global Business
Pursuing a Bachelor of Arts in Global Business, expected graduation in 2027.
Sri Lankan Airlines Aviation College
Diploma, International Airport Passenger Handling
Completed a Diploma in International Airport Passenger Handling in 2016.
Girls' High School
G.C.E Advanced Level, Science
Completed G.C.E Advanced Level in Science stream in 2014.
Sri Lanka Institute of Marketing
Professional Certificate, Marketing
2021 -
Completed a Professional Certificate in Marketing in 2021.
Excellence Training Center
International Professional Certificate, Digital Marketing
Completed an International Professional Certificate in Digital Marketing, UK certified (OTHM Level 4) in 2023.
The London Academy of Music & Dramatic Art
Certificate of Achievement, English Language and Literature
Received a Certificate of Achievement in Public Speaking, own choice solo, English Language and Literature.
Tech stack
Software and tools used professionally
Availability
Location
QatarAuthorized to work in
Social media
Job categories
Skills
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