Shameem Nusrin

Oversee daily operations for a 50+ person field workforce across multiple project sites, coordinating scheduling and manpower deployment to meet service SLAs. Developed field-operations and office-administration SOPs, reducing process turnaround time by ~20% within 6 months, and maintained 100% compliance for PRO/visa and Qatar labor-law documentation.

Managed end-to-end office administration for a 20-person creative team, coordinating cross-department workflows to keep project deadlines on track. Managed 10–15 candidate pipelines per month through job portals and LinkedIn, and prepared monthly operational and client project-status reports with performance data and improvement recommendations.

Provided senior-leadership office administration including calendar management, document preparation, correspondence handling, and meeting coordination. Supported a 10-person support team by assigning priorities and reporting progress, and performed ERP data entry with structured filing to ensure data integrity and fast retrieval.

Ran front-office operations including guest check-in, appointment scheduling, billing, and maintaining facility records for a specialist health and development center. Coordinated between clinical and administrative departments to ensure seamless service delivery and developed retention strategies that increased the repeat appointment rate by 10%.

Managed client onboarding administration, appointment scheduling, and CRM records for a tech startup with 200+ active users. Analyzed customer engagement to deliver actionable insights that contributed to a 15% improvement in client retention.

Completed a Diploma in Human Resource Management covering HR compliance, workforce planning, performance management, and Qatar labor regulations.

Completed a Diploma in Hospital & Health Care Management focused on health-sector administration, patient coordination, and operational management.

Completed a Diploma in Accounts Executive covering financial administration, bookkeeping, cost tracking, and budget reporting.

Earned a Bachelor of Commerce (B.Com) with coursework in business management, organizational behavior, office administration, and commerce.