Open to opportunities

Ovanpreet Kaur

@ovanpreetkaur

Message

Talented store manager seeking an executive role.

Zimbabwe

Message

What I'm looking for

I am looking for a challenging role that allows me to grow professionally and personally while utilizing my customer service skills.

I am a dedicated and results-driven store manager with over five years of experience in retail management. My journey began at Suzy Inc., where I successfully increased sales through strategic inventory management and exceptional customer service. I have a proven track record of leading teams to enhance the shopping experience, ensuring that every customer leaves satisfied.

Currently, I am an Assistant Store Manager at Claire's, where I focus on achieving retail targets and maintaining smooth store operations. My responsibilities include recruitment, training, and performance evaluation of staff, all while fostering a positive work environment. I thrive in fast-paced settings and am committed to delivering quality service, making me an asset to any organization.

Experience

Work history, roles, and key accomplishments

Current

Assistant Store Manager

Current

Claires

Nov 2024 - Present (7 months)

Drove and achieved retail store targets, ensuring the highest level of customer service and smooth store operations. Managed recruitment, development, and evaluation of employees, while also handling customer and management concerns.

retail management Customer Service Team Leadership Recruitment Employee Development Inventory Management Sales Targets Training

Current

Part time Sales Associate III

Current

Coach

Apr 2021 - Present (4 years 2 months)

Understood organizational objectives and made decisions aligned with company priorities, taking ownership of personal and store metrics. Developed and executed personal sales and clienteling strategies, consistently representing Coach as a brand ambassador.

Sales Clienteling Brand Ambassador Customer Service Performance Management Communication Product Knowledge

Supervisor

London Drugs

Feb 2024 - Nov 2024 (9 months)

Managed merchandising, customer service, and general store operations, acting as a first-line supervisor. Directed employees towards company objectives and ensured financially responsible daily store operations while providing quality customer service in a fast-paced environment.

Merchandise Customer Service Team Leadership Employee Supervision Problem Solving Communication Fast Paced Environment

Store Manager

Suzy Inc.

Sep 2018 - Jan 2024 (5 years 4 months)

Increased sales by optimizing floor layout, reducing out-of-stocks, and ensuring timely completion of transitions and ad sets. Led zone and reshop teams to enhance guest shopping experiences and provided fast service by ensuring quick responses to requests and cashiering calls.

Sales Management Inventory Management Team Leadership Customer Service Loss Prevention Sales Reporting

Education

Degrees, certifications, and relevant coursework

Kwantlen Polytechnic University

Diploma in Business Management, Business Management

Activities and societies: Problem Solving, Critical Thinking, Communication, Teamwork, Organisation, Attention to Detail, Responsibility, Hiring, Recruiting, Scheduling, Training, Operations, Payroll, Visual Merchandise, Accounting, Human Resource Management

Specialized in managing, motivating, boosting, and enhancing the performance of people in the workplace. Focused on developing leadership skills and strategic approaches to human resource management.