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Ousmaila Bouba

@ousmailabouba

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Food and beverage enthusiast with over four years of experience.

Kuwait

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What I'm looking for

I seek a dynamic role in hospitality where I can lead teams, enhance guest experiences, and grow professionally.

I am a dedicated food and beverage professional with over four years of experience in the hospitality industry. My journey has taken me through various roles, from an intern at Hilton Hotel in Cameroon to my current position as an In-Room Dining Server at Four Seasons Hotels in Kuwait. I have developed strong leadership skills, effectively coordinating teams and ensuring that every guest's experience exceeds expectations.

Throughout my career, I have focused on training and coaching new colleagues, fostering a culture of pride in food and beverage service. My commitment to guest satisfaction drives me to maintain high standards in service delivery, ensuring that every order is executed flawlessly. I take pride in my ability to manage multiple tasks efficiently while maintaining a guest-focused approach, which has been recognized through positive feedback and commendations from management.

Experience

Work history, roles, and key accomplishments

Current

In Room Dining Server

Current

Four Seasons Hotels Kuwait

Oct 2021 - Present (3 years 8 months)

Leading a team of up to ten staff, ensuring high standards of food safety and guest satisfaction. Responsible for training new colleagues, coordinating with chefs, and assisting management with operations. Delivered exceptional in-room dining experiences while maintaining service excellence.

A La Carte

Assistant Server

Four Seasons Hotels Kuwait

Jul 2019 - Oct 2021 (2 years 3 months)

Assisted in serving guests by ensuring timely delivery of orders and maintaining cleanliness in the dining area. Managed trolleys and trays, and led the mini bar team. Provided excellent customer service and maintained high standards of food safety.

Time Management Buffet

Waiter Intern

Hilton Hotel Yaoundé

Jan 2019 - Jan 2019 (0 months)

Gained experience in banqueting and event service, enhancing knowledge of wine and luxury service. Recognized for fast service and developed customer service strategies for various dining styles.

Buffet

Waiter

BOMA Hotel Nairobi

Jan 2018 - Sep 2018 (8 months)

Welcomed guests and provided personalized service, taking orders and upselling menu items. Maintained attention to detail and ensured a high standard of service in private dining settings.

A La Carte

Education

Degrees, certifications, and relevant coursework

IU International University of Applied Sciences

Bachelor's Degree, Business Administration

2022 -

Boma International Hospitality College

Certificate, Food and Beverage Operations

2018 - 2019

Completed a certificate program focused on food and beverage operations, gaining practical skills in service and management within the hospitality industry.