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malewis gwei

@malewisgwei

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Bilingual sales and business development professional driving revenue through consultative client solutions.

Cameroon

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What I'm looking for

I want to help companies grow through consultative sales, strong client relationships, and operational improvement. I’m looking for a role where I can lead client development, negotiate solutions, and deliver training that boosts performance and customer retention.

I’m a bilingual, results-driven Sales and Business Development Professional with over 8 years of international experience in customer-facing roles. I consistently identify business opportunities, build strong client relationships, and negotiate solutions that drive revenue growth.

In 2024, I founded and manage Excellence Consultancy Solutions, helping small and large businesses with operational improvement, business growth, and profitability solutions. I conduct client needs assessments, generate leads through networking and partnerships, and close consulting contracts through proposals and negotiation.

Previously, I served as a Sales Manager and Food & Beverage Manager at Athlone Springs Hotel, managing food, beverage, and events while supporting revenue growth initiatives. I sold hotel packages to corporate clients, wedding groups, and conference organizers, and I identified upselling and cross-selling opportunities to increase overall revenue.

I also progressed internally from Kitchen Porter to Assistant Restaurant Manager at Hodson Bay Hotel, building guest relationships that strengthened customer loyalty. Along the way, I supported recruitment and coaching and achieved the highest number of positive TripAdvisor reviews in a single month in the hotel’s history—backed by my background in business management, operations, and data analytics.

Experience

Work history, roles, and key accomplishments

Current

Owner

Current

Excellence Consultancy Solutions

Jun 2024 - Present (2 years 1 month)

Founded and manages a consultancy delivering operational improvement, business growth, and profitability solutions to small and large businesses. Conducts client needs assessments, generates leads, negotiates service agreements, and delivers training in leadership, customer service, sales performance, and productivity.

Business Consulting Business Growth Needs Assessment Lead Generation Networking Referrals Strategic Partnerships Proposal Writing Contract Negotiation Training Delivery Leadership Development Customer Service Excellence Sales Performance Productivity Improvement Consultative Selling

Sales Manager and F&B Manager

Athlone Springs Hotel

Jul 2021 - Aug 2023 (2 years 1 month)

Managed food, beverage, conference, wedding, and event operations while supporting revenue growth initiatives. Sold hospitality packages to corporate and leisure customers, identified upselling and cross-selling opportunities, negotiated with suppliers, and led teams to deliver customer service and guest experience.

Hospitality Sales Event Sales Hotel Packages Revenue Growth Upselling Cross Selling Account Relationship Management Customer Acquisition Negotiate With Suppliers Promotional Activities Team Leadership Staff Training Customer Loyalty

Supervisor & Assistant Manager

Hodson Bay Hotel

Jun 2018 - Jun 2021 (3 years)

Advanced from Kitchen Porter to Assistant Restaurant Manager through performance and customer-focused results. Managed guest relationships, supported promotions, handled customer concerns, assisted with recruitment and staff development, and supported achievement of operational and revenue targets.

Restaurant Operations Guest Relations Customer Retention Recruitment Onboarding Coaching Operational Targets Revenue Targets Customer Satisfaction Service quality

Education

Degrees, certifications, and relevant coursework

Technological University of the Shannon

Master’s Degree in Business Management and Operations, Business Management and Operations

2019 - 2020

Completed a Master’s Degree in Business Management and Operations, covering business management, logistics operations, supply chain, and data analytics.

Technological University of the Shannon

Certificate in Food and Beverage Studies, Food and Beverage Studies

2018 - 2019

Earned a Certificate in Food and Beverage Studies, focusing on restaurant management, beverage and cocktail specialization, event organization, food cost analysis, and customer relations.

Technological University of the Shannon

Bachelor’s Degree in Business and Hospitality Management, Business and Hospitality Management

2014 - 2018

Completed a Bachelor’s Degree in Business and Hospitality Management, including business management, hospitality and operations/logistics management, and leadership and customer experience.