Open to opportunities

Oumaima Baalla

@oumaimabaalla

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Experienced in customer service and software engineering.

Morocco

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth in a dynamic environment.

I am an adaptable professional with a unique blend of experience in customer service, content moderation, and freelancing. My educational background includes an Associate degree in English Literature and a Certificate in Software Engineering. I thrive in fast-paced environments and have a proven ability to work independently while collaborating with cross-functional teams to tailor solutions that drive revenue growth.

In my recent role as a B2B Sales Representative, I developed and maintained strong relationships with business clients, ensuring long-term satisfaction and retention. My experience as a Content Moderator honed my attention to detail and problem-solving skills, as I managed multiple tasks while contributing to overall platform safety. Additionally, my freelance work allowed me to demonstrate excellent client relationship management by delivering high-quality writing, editing, and proofreading services.

Experience

Work history, roles, and key accomplishments

B2B Sales Representative

IO Solutions

Nov 2024 - Apr 2025 (5 months)

Developed and maintained strong relationships with business clients, ensuring long-term satisfaction and retention. Ensured data accuracy and integrity by verifying content across platforms.

Content Moderator

Majorel

Jun 2021 - Dec 2022 (1 year 6 months)

Ensured data accuracy and integrity by verifying content across platforms. Managed multiple tasks in a fast-paced environment, contributing to overall platform safety.

Content Moderation

Freelancer

Self Employed

Oct 2019 - Apr 2021 (1 year 6 months)

Provided freelance writing, editing, and proofreading services for various clients, ensuring timely delivery of high-quality work. Demonstrated excellent client relationship management by addressing concerns and providing effective solutions.

Editing Proofreading Client Relationship Management Quality

Education

Degrees, certifications, and relevant coursework

Hassan II University

Associate degree, English Literature

Studied English Literature, focusing on literary analysis and critical thinking. Developed strong communication and analytical skills through coursework.