Open to opportunities

Youssef El KORFA

@youssefelkorfa

Message

Detail-oriented content moderator with strong problem-solving skills.

Morocco

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth in a dynamic environment.

I am a highly motivated and detail-oriented professional with a strong background in content moderation and customer service. My recent experience at Majorel has equipped me with the skills to review user-generated content across various platforms, ensuring compliance with community guidelines and legal standards. I take pride in my ability to monitor and evaluate multimedia content for sensitive or harmful material, flagging critical violations to maintain user safety.

In my previous role as a Store Clerk at Toledo, I honed my interpersonal skills by greeting visitors and assisting customers with their purchasing decisions. I am committed to delivering high-quality service and maintaining a positive shopping experience. My ability to address and resolve customer complaints promptly has contributed to increased sales and customer engagement, showcasing my adaptability and teamwork skills.

Experience

Work history, roles, and key accomplishments

Current

Store Clerk

Current

Toledo

May 2024 - Present (1 year 1 month)

Greeted visitors and assisted customers with purchasing decisions, ensuring a positive shopping experience. Addressed and resolved customer complaints promptly while promoting store products to increase sales and engagement. Maintained a clean, organized, and visually appealing store environment.

Communication Teamwork

Content Moderator

Majorel

Oct 2023 - Apr 2024 (6 months)

Reviewed user-generated content across various platforms, ensuring compliance with community guidelines and legal standards. Monitored and evaluated multimedia content for sensitive or harmful material, escalating critical violations to internal teams for user safety. Maintained high accuracy and productivity in a fast-paced environment.

Content Moderation Compliance

Education

Degrees, certifications, and relevant coursework

Al Manara highschool

Highschool diploma, General Studies

Completed secondary education, earning a high school diploma. Focused on a broad curriculum to prepare for higher education.

Hassan II University of Casablanca

Bachelor of English Literature, English Literature

Pursued a Bachelor's degree in English Literature, gaining a deep understanding of literary analysis, critical theory, and diverse literary traditions. Developed strong research, writing, and communication skills.